Pix4Dmapper guide to troubleshoot issues

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  • anders paxi andrade

    quiero prolongar por 10 dias mas mi prueba en el pix4dmapper

  • Marco (Pix4D)

    Hola Anders,

    Puede solicitar una extensión de prueba escribiendo a nuestro departamento de ventas:

    Disfrute de nuestro software


  • UAV Program

    I have loaded my GCPs successfully, I can see them, I can select them in rayCloud, but my Images window shows me only 1 of the 700 or so images I captured, and the GCP target is not in that image. How do I get P4D to show me the other images? I know when one(s) the target is in, but it is not offered as a choice to me in the Images section.

  • Marco (Pix4D)


    Have you tried to use the option "Automatic Marking" when marking your GCPs? This should show you all images where your GCP is located.


    Edited by Marco (Pix4D)
  • Marcos Mendoza

    Buenos días. Estoy teniendo el siguiente problema: Color point clouds (failed) en el proceso 3. Por favor si me pueden dar retorno ASAP

  • Marco (Pix4D)

    Hola Marcos,

    Por el momento, sólo con este mensaje no puedo ayudarte.
    Le sugiero que nos envíe un ticket con toda la información que pueda ayudarnos a resolver su problema.


  • Scott Bennett

    I have been using Pix4D for a couple of years and it works fine on my computer (View-PC below):

    I recently built a new PC with higher specifications (Rog-PC below):

    Even though it is much more powerful, the program starts running (quite fast) but always crashes and freezes my computer about half way in.

    What do you think may be the problem?

  • Marco (Pix4D)

    Hi Scott,

    Rog seems to be very powerful!
    That's a strange behavior..
    Which version are you using?

    Could you please submit a ticket so we can investigate what is going on?
    Contact Support

    Please attach your computer spec and your log files.


  • Jamie Milner

    I can successfully run the initial processing on a project but each time i seek to go to stage 2 it fails.  What should I be looking for and how do i rectify the problem?

    With Thanks



    [UI]: Processing Options clicked.

    [UI]: Processing Start clicked.
    [Processing]: Step2Running
    [Warning]: Failed to open report HTML to clean it
    [Processing]: Substep Dense matching started.
    [Processing]: Dense matching
    [Processing]: Dense Processing
    [Processing]: Checking cameras
    [Processing]: Processing group Green
    [Processing]: Group Green, cluster 1/1 : initializing 20 cameras 
    [Processing]: Group Green, cluster 1/1 : initializing 18 points 
    [Warning]: ClusterProcessing: No point initialized
    [Warning]: GroupProcessing: No dense points were created from cluster 0
    [Processing]: Group Green, 1 cluster(s) processed, 0 points
    [Processing]: Generating tiles
    [Warning]: TileGenerator: Skipping empty cluster
    [Error]: Generating tiles failed!
    [Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!
    [Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!
    [Error]: Processing group Green failed!
    [Error]: >>>Processing group Green<<< failed with error (failed to run a step!)!
    [Error]: >>>Processing group Green<<< failed with error (failed to run a step!)!
    [Error]: Dense Processing failed!
    [Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!
    [Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!
    [Error]: Dense matching failed!
    [Error]: >>>Dense matching<<< failed with error (failed to run a step!)!
    [Error]: >>>Dense matching<<< failed with error (failed to run a step!)!
    [Processing]: Substep Dense matching finished.
    [Processing]: Step1Done
  • Momtanu (Pix4D)

    Hi Jamie,

    The Dense Matching error can be attributed to different reasons, usually hardware related. 

    To better understand your issue you can send a Support request at: https://support.pix4d.com/hc/en-us/requests/new, including the following:
    -log file
    -Quality Report
    -version of Pix4Dmapper installed
    -PC configuration (RAM, CPU, GPU, Hard disc space)

    We will investigate as soon as we hear back from you and update to this community post when we have a solution.

  • Dian Wilsenach

    To whom it may concern

    I'm busy with a new project (i'm a new user).

    But for some reason Pix4Dmapper (displayed the notice that says something about OpenGl errror, with my graphics card?) and by that i can't see my quality report. I this related to the problem or what?

    It opens in Pix4Dmapper, but only display a black screen.

    Is there a other way in accessing the file (.pdf)

    Please help?

    Thanks in regards.

    Edited by Dian Wilsenach
  • Momtanu (Pix4D)

    Hi Dian,

    Click on generate quality report in the process dropdown as shown below. You can then find the quality report in the output folder:

  • Felipe Gomez Jimenez

    Buenos dias, luego de seguir todos los pasos y crear la nube de puntos y malla de triangulos, quiero generar el MDT, pero la opción me sale apagada. ¿Como soluciono el problema, o es debido a que estoy trabajando con Pix4D de prueba?

  • Momtanu (Pix4D)

    Felipe, Pix4D trial has all the features of the original version, in fact, it is the actual software. It might be you are logged in to discovery. Log out of the software, when you log in again, select Pix4D mapper from the login window.

  • agustin gonzalez


  • Adam Johnson

    Hi, my name is Adam,

    I am using Mapper with the free trial I am on. I used it all of last night and I had no issues. Today I go to start it to look at my volumes again and instead of showing me volumes, it keeps not responding and crashing on me. How can I fix this?

    Thank You,

    Adam Johnson

  • Marco (Pix4D)

    Hi Adam,

    Strange behavior. Is your graphic card updated?

    Could you please attach a screenshot and/or your log file?

    Thank you,

  • Roto Quezada

    Hola Tengo una licencia y estoy intentado cambiarla a otra máquina. No me deja entrar. Voy a la página y en la parte de gestión de licencias borro todas, y aun así no pasa nada.


  • Marco (Pix4D)

    Hola Roto,

    He desactivado manualmente los dos dispositivos conectados asociados a su cuenta.


  • Ben Ritchie

    Hi guys

    Been using Pix4d for a while but for some reason I'm having issues with the orthomosaic generation crashing the app. I checked the log file and found this error: Warning w9020: GDAL Error <4>.


  • Marco (Pix4D)

    Hi Ben,

    This error should not impede the generation of the orthomosaic.
    Could you please upload here the quality report and the *.log file here?

    Thank you 

  • 최 수아

    pix4d mapper 신규 사용자입니다.

    이메일을 들려주세요.

    pix4d mapper desktop 4.4.12 verdo 다운로드하여 설치를 됐습니다.


    사용 15 일 무료 평가판 사용.

    오직 디스커버리 모드 만 가능합니다.


    Edited by 최 수아
  • Alice (Pix4D)

    Thank you for your interest in our Pix4D products.

    Unfortunately, we can offer a trial license for our Pix4D products for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past.

    We understand that you would like to learn more, so we ask you to consider taking advantage of Pix4Ddiscovery or a 30-day rental to one of our products. Please keep in mind that each Pix4D license is a floating license, which allows you to activate Pix4D desktop application on as many devices as the number of seats included with your license. For more information about licensing, please visit Pix4D store or contact our Sales team.

    We greatly appreciate your understanding and interest and look forward to you using Pix4D products in the future.


  • Ezio Zaid

    Buenas tardes, tengo unos inconvenientes al procesar imagenes capturadas (20mil imágenes) con un Phantom 4 RTK, me muestra lo siguiente:


  • Marco (Pix4D)

    Hola Ezio,

    Su proyecto sólo contiene 274 imágenes y no 20k.
    Pruebe estas opciones de procesamiento:

    Image scale: 1 or 1/2
    Use Geometrically Verified Matching: Yes
    Calibration method: Accurate Geolocation and Orientation
    Internal Parameters Optimization: All prior

    Esto debería mejorar la calidad de su proyecto.


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