Pix4Dmapper guide to troubleshoot issues – Support

anders paxi andrade April 19, 2019 21:58

quiero prolongar por 10 dias mas mi prueba en el pix4dmapper

Marco (Pix4D) April 23, 2019 06:15

Hola Anders,

Puede solicitar una extensión de prueba escribiendo a nuestro departamento de ventas:
sales@pix4d.com

Disfrute de nuestro software

Saludos

UAV Program May 09, 2019 13:45

I have loaded my GCPs successfully, I can see them, I can select them in rayCloud, but my Images window shows me only 1 of the 700 or so images I captured, and the GCP target is not in that image. How do I get P4D to show me the other images? I know when one(s) the target is in, but it is not offered as a choice to me in the Images section.

Marco (Pix4D) May 10, 2019 07:16

Hi,

Have you tried to use the option "Automatic Marking" when marking your GCPs? This should show you all images where your GCP is located.

Best

Edited by Marco (Pix4D) May 10, 2019 07:17

Marcos Mendoza June 19, 2019 12:25

Buenos días. Estoy teniendo el siguiente problema: Color point clouds (failed) en el proceso 3. Por favor si me pueden dar retorno ASAP

Marco (Pix4D) June 19, 2019 14:52

Hola Marcos,

Por el momento, sólo con este mensaje no puedo ayudarte.
Le sugiero que nos envíe un ticket con toda la información que pueda ayudarnos a resolver su problema.

Saludos

Scott Bennett July 16, 2019 00:25

I have been using Pix4D for a couple of years and it works fine on my computer (View-PC below):

I recently built a new PC with higher specifications (Rog-PC below):

Even though it is much more powerful, the program starts running (quite fast) but always crashes and freezes my computer about half way in.

What do you think may be the problem?

Marco (Pix4D) July 16, 2019 06:49

Hi Scott,

Rog seems to be very powerful!
That's a strange behavior..
Which version are you using?

Could you please submit a ticket so we can investigate what is going on?
Contact Support

Please attach your computer spec and your log files.

Thanks!
Best

Jamie Milner July 22, 2019 22:12

I can successfully run the initial processing on a project but each time i seek to go to stage 2 it fails. What should I be looking for and how do i rectify the problem?

With Thanks

Jamie

[UI]: Processing Options clicked.

[UI]: Processing Start clicked.

[Processing]: Step2Running

[Warning]: Failed to open report HTML to clean it

[Processing]: Substep Dense matching started.

[Processing]: Dense matching

[Processing]: Dense Processing

[Processing]: Checking cameras

[Processing]: Processing group Green

[Processing]: Group Green, cluster 1/1 : initializing 20 cameras

[Processing]: Group Green, cluster 1/1 : initializing 18 points

[Warning]: ClusterProcessing: No point initialized

[Warning]: GroupProcessing: No dense points were created from cluster 0

[Processing]: Group Green, 1 cluster(s) processed, 0 points

[Processing]: Generating tiles

[Warning]: TileGenerator: Skipping empty cluster

[Error]: Generating tiles failed!

[Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!

[Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!

[Error]: Processing group Green failed!

[Error]: >>>Processing group Green<<< failed with error (failed to run a step!)!

[Error]: >>>Processing group Green<<< failed with error (failed to run a step!)!

[Error]: Dense Processing failed!

[Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!

[Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!

[Error]: Dense matching failed!

[Error]: >>>Dense matching<<< failed with error (failed to run a step!)!

[Error]: >>>Dense matching<<< failed with error (failed to run a step!)!

[Processing]: Substep Dense matching finished.

[Processing]: Step1Done

Momtanu (Pix4D) August 02, 2019 19:24

Hi Jamie,

The Dense Matching error can be attributed to different reasons, usually hardware related.

To better understand your issue you can send a Support request at: https://support.pix4d.com/hc/en-us/requests/new, including the following:
-log file
-Quality Report
-version of Pix4Dmapper installed
-PC configuration (RAM, CPU, GPU, Hard disc space)

We will investigate as soon as we hear back from you and update to this community post when we have a solution.

Dian Wilsenach September 12, 2019 09:55

To whom it may concern

I'm busy with a new project (i'm a new user).

But for some reason Pix4Dmapper (displayed the notice that says something about OpenGl errror, with my graphics card?) and by that i can't see my quality report. I this related to the problem or what?

It opens in Pix4Dmapper, but only display a black screen.

Is there a other way in accessing the file (.pdf)

Please help?

Thanks in regards.

Edited by Dian Wilsenach September 12, 2019 10:03

Momtanu (Pix4D) September 17, 2019 03:15

Hi Dian,

Click on generate quality report in the process dropdown as shown below. You can then find the quality report in the output folder:

Felipe Gomez Jimenez September 17, 2019 15:25

Buenos dias, luego de seguir todos los pasos y crear la nube de puntos y malla de triangulos, quiero generar el MDT, pero la opción me sale apagada. ¿Como soluciono el problema, o es debido a que estoy trabajando con Pix4D de prueba?

Momtanu (Pix4D) September 18, 2019 02:46

Felipe, Pix4D trial has all the features of the original version, in fact, it is the actual software. It might be you are logged in to discovery. Log out of the software, when you log in again, select Pix4D mapper from the login window.

agustin gonzalez September 30, 2019 16:30

EL PROGRAMA NO FUNCIONA BIEN SE CIERRA AL REALIZAR FUSIONES DE PROYECTOS NO HACE LO QUE DEVERIA DE REALIZAR

Adam Johnson October 11, 2019 19:20

Hi, my name is Adam,

I am using Mapper with the free trial I am on. I used it all of last night and I had no issues. Today I go to start it to look at my volumes again and instead of showing me volumes, it keeps not responding and crashing on me. How can I fix this?

Thank You,

Adam Johnson

Marco (Pix4D) October 14, 2019 09:20

Hi Adam,

Strange behavior. Is your graphic card updated?
How-to-verify-that-the-driver-of-the-graphic-card-supports-OpenGL-32
How-to-set-the-NVIDIA-graphic-card-to-use-with-Pix4D-Desktop
How-to-update-the-NVIDIA-graphic-card

Could you please attach a screenshot and/or your log file?

Thank you,
Best

Roto Quezada October 24, 2019 12:54

Hola Tengo una licencia y estoy intentado cambiarla a otra máquina. No me deja entrar. Voy a la página y en la parte de gestión de licencias borro todas, y aun así no pasa nada.

Gracias

Marco (Pix4D) October 28, 2019 13:26

Hola Roto,

He desactivado manualmente los dos dispositivos conectados asociados a su cuenta.

Saludos

Ben Ritchie October 29, 2019 00:08

Hi guys

Been using Pix4d for a while but for some reason I'm having issues with the orthomosaic generation crashing the app. I checked the log file and found this error: Warning w9020: GDAL Error <4>.

Marco (Pix4D) October 29, 2019 14:20

Hi Ben,

This error should not impede the generation of the orthomosaic.
Could you please upload here the quality report and the *.log file here?
OneDrive

Thank you
Best

최 수아 October 31, 2019 06:33

pix4d mapper 신규 사용자입니다.

이메일을 들려주세요.

pix4d mapper desktop 4.4.12 verdo 다운로드하여 설치를 됐습니다.

사용 15 일 무료 평가판 사용.

오직 디스커버리 모드 만 가능합니다.

어떻게해야합니까?

Edited by 최 수아 November 01, 2019 08:39

Alice (Pix4D) November 05, 2019 17:10

Thank you for your interest in our Pix4D products.

Unfortunately, we can offer a trial license for our Pix4D products for a limited time and we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past.

We understand that you would like to learn more, so we ask you to consider taking advantage of Pix4Ddiscovery or a 30-day rental to one of our products. Please keep in mind that each Pix4D license is a floating license, which allows you to activate Pix4D desktop application on as many devices as the number of seats included with your license. For more information about licensing, please visit Pix4D store or contact our Sales team.

We greatly appreciate your understanding and interest and look forward to you using Pix4D products in the future.

Ezio Zaid November 25, 2019 23:01

Buenas tardes, tengo unos inconvenientes al procesar imagenes capturadas (20mil imágenes) con un Phantom 4 RTK, me muestra lo siguiente:

Marco (Pix4D) December 03, 2019 09:51

Hola Ezio,

Su proyecto sólo contiene 274 imágenes y no 20k.
Pruebe estas opciones de procesamiento:

Image scale: 1 or 1/2
Use Geometrically Verified Matching: Yes
Calibration method: Accurate Geolocation and Orientation
Internal Parameters Optimization: All prior

Esto debería mejorar la calidad de su proyecto.

Saludos

Dany Rutayisire February 18, 2020 10:28

hello, can you hello me

[UI]: Processing Start clicked.

[Info]: --------------------------------------------

[Info]: ---------------------------------------------------------------------------

[Info]: Version                 = <4.4.12>

[Info]: Name                    = <UGG butaro>

[Info]: Workspace               = <P:/Butaro/>

[Info]: ---------------------------------------------------------------------------

[Info]: WKT Output              = <PROJCS["WGS 84 / UTM zone 35S",GEOGCS["WGS 84",DATUM["WGS_1984",SPHEROID["WGS 84",6378137,298.257223563,AUTHORITY["EPSG","7030"]],AUTHORITY["EPSG","6326"]],PRIMEM["Greenwich",0,AUTHORITY["EPSG","8901"]],UNIT["degree",0.0174532925199433,AUTHORITY["EPSG","9122"]],AUTHORITY["EPSG","4326"]],PROJECTION["Transverse_Mercator"],PARAMETER["latitude_of_origin",0],PARAMETER["central_meridian",27],PARAMETER["scale_factor",0.9996],PARAMETER["false_easting",500000],PARAMETER["false_northing",10000000],UNIT["metre",1,AUTHORITY["EPSG","9001"]],AXIS["Easting",EAST],AXIS["Northing",NORTH],AUTHORITY["EPSG","32735"]]>

[Info]: WKT GCP                 = <PROJCS["WGS 84 / UTM zone 35S",GEOGCS["WGS 84",DATUM["WGS_1984",SPHEROID["WGS 84",6378137,298.257223563,AUTHORITY["EPSG","7030"]],AUTHORITY["EPSG","6326"]],PRIMEM["Greenwich",0,AUTHORITY["EPSG","8901"]],UNIT["degree",0.0174532925199433,AUTHORITY["EPSG","9122"]],AUTHORITY["EPSG","4326"]],PROJECTION["Transverse_Mercator"],PARAMETER["latitude_of_origin",0],PARAMETER["central_meridian",27],PARAMETER["scale_factor",0.9996],PARAMETER["false_easting",500000],PARAMETER["false_northing",10000000],UNIT["metre",1,AUTHORITY["EPSG","9001"]],AXIS["Easting",EAST],AXIS["Northing",NORTH],AUTHORITY["EPSG","32735"]]>

[Info]: WKT IMG                 = <GEOGCS["WGS 84",DATUM["WGS_1984",SPHEROID["WGS 84",6378137,298.257223563,AUTHORITY["EPSG","7030"]],TOWGS84[0,0,0,0,0,0,0],AUTHORITY["EPSG","6326"]],PRIMEM["Greenwich",0,AUTHORITY["EPSG","8901"]],UNIT["degree",0.01745329251994328,AUTHORITY["EPSG","9122"]],AUTHORITY["EPSG","4326"]]>

[Info]: Linear unit             = <m>

[Info]: ---------------------------------------------------------------------------

[Info]: Vert.model Output       = <geoid 0>

[Info]: Vert.model GCP          = <geoid 0>

[Info]: Vert.model IMG          = <geoid 0>

[Info]: ---------------------------------------------------------------------------

[Info]: ------------------------------------------------------------------------

[Info]: ResultDir               = <P:/Butaro/UGG butaro/>

[Info]: ReportDir               = <P:/Butaro/UGG butaro/1_initial/report/>

[Info]: ------------------------------------------------------------------------

[Info]: Initial processing options

[Info]: Processing

[Info]: Keypoint extraction

[Info]: Keypoint scale strategy    = <Full>

[Info]: Image keypoint scale       = <1>

[Info]: Descriptor type            = <0>

[Info]: Matching

[Info]: Strategy                   = <AutoOblique>

[Info]: Advanced                   = <no>

[Info]: Sequential                 = <4>

[Info]: Triangle                   = <no>

[Info]: Distance                   = <5 relative>

[Info]: MTP                        = <50>

[Info]: Similarity                 = <4>

[Info]: Calibration

[Info]: Targeted Number of Keypoints = <Automatic>

[Info]: Calibration method         = <Standard>

[Info]: Optimizer type             = <Ceres>

[Info]: Optimize internals         = <All>

[Info]: Optimize externals         = <All>

[Info]: Optimize lever-arm         = <None>

[Info]: Rematch strategy           = <Auto>

[Info]: Rematch images             = <no>

[Info]: Do sky segmentation        = <yes>

[Info]: Output

[Info]: Save camera internals and external, AAT, BBA = <yes>

[Info]: Save undistorted images         = <no>

[Info]: Generate orthomosaic for report = <no>

[Info]: Create thumbnails               = <yes>

[Info]: ------------------------------------------------------------------------

[Info]: Point Cloud options

[Info]: Point Cloud Densification

[Info]: Image scale               = <1/2 (Half image size, Default)>

[Info]: Multiscale                = <yes>

[Info]: Point density             = <Optimal>

[Info]: Minimum number of matches = <3>

[Info]: Matching window size      = <9x9 pixels>

[Info]: Point Cloud Filters

[Info]: Use densification area    = <yes>

[Info]: Use annotations           = <yes>

[Info]: Limit camera depth        = <yes>

[Info]: Output

[Info]: Save PLY                  = <no>

[Info]: Save XYZ                  = <no>

[Info]: XYZ delimiter             = <Space>

[Info]: Save LAS                  = <no>

[Info]: Save LAZ                  = <no>

[Info]: Merge Tiles into One File = <no>

[Info]: Run classification        = <no>

[Info]: ------------------------------------------------------------------------

[Info]: 3D Textured Mesh options

[Info]: Generate 3D textured mesh = <yes>

[Info]: Resolution                = <Medium Resolution (default)>

[Info]: Maximum Octree Depth      = <12>

[Info]: Texture size              = <8192x8192>

[Info]: Decimation Criteria       = <Quantitative>

[Info]: Maximum number of triangles = <1000000>

[Info]: Color Balancing           = <no>

[Info]: Save PLY                  = <yes>

[Info]: Save OBJ                  = <yes>

[Info]: OBJ Tiled Texture         = <no>

[Info]: Save FBX                  = <no>

[Info]: Save DXF                  = <no>

[Info]: Save PDF3D                = <yes>

[Info]: PDF3D Logo                = <C:/Users/Eric Rutayisire/Downloads/Charis UAS Logos.jpg>

[Info]: LOD Export

[Info]: Export OSGB               = <no>

[Info]: Export SLPK               = <no>

[Info]: Level Count               = <4>

[Info]: Texture Quality           = <0>

[Info]: ------------------------------------------------------------------------

[Info]: DSM and Orthomosaic options

[Info]: Resolution [cm/pixel]    = <3.78958>

[Info]: Filters

[Info]: Use noise filtering      = <yes>

[Info]: Use surface smoothing    = <yes>

[Info]: Surface smoothing type   = <Sharp>

[Info]: Raster DSM

[Info]: Save DSM TIFF            = <yes>

[Info]: Method                   = <Inverse Distance Weighting>

[Info]: DSM TIFF merge tiles     = <yes>

[Info]: GridDSM

[Info]: Save grid DSM XYZ        = <no>

[Info]: XYZ delimiter            = <Space>

[Info]: Save grid DSM LAS        = <no>

[Info]: Save grid DSM LAZ        = <no>

[Info]: Grid DSM spacing [cm]    = <100>

[Info]: Orthomosaic

[Info]: Save orthomosaic TIFF    = <yes>

[Info]: Use visibility           = <yes>

[Info]: Use color balancing      = <yes>

[Info]: Save orthomosaic TIFF merge tiles = <yes>

[Info]: Save orthomosaic TIFF without transparency = <no>

[Info]: Save KML                 = <no>

[Info]: ------------------------------------------------------------------------

[Info]: Additional outputs options

[Info]: DTM

[Info]: Save DTM TIFF            = <no>

[Info]: DTM TIFF merge tiles     = <yes>

[Info]: Resolution [cm/pixel]    = <18.9479>

[Info]: Contour lines

[Info]: Save contour SHP          = <no>

[Info]: Save contour PDF          = <no>

[Info]: Save contour DXF          = <no>

[Info]: Contour base (in LinearUnit) = <0>

[Info]: Elevation interval (in LinearUnit) = <10>

[Info]: Resolution [cm]            = <100>

[Info]: Minimum line size [points] = <20>

[Info]: ------------------------------------------------------------------------

[Info]: Index options

[Info]: Resolution [cm/pixel]       = <3.78958>

[Info]: Downsampling strategy       = <Gauss>

[Info]: Save reflectance map TIFF   = <no>

[Info]: Merge Reflectance Tiles     = <no>

[Info]: Save Index Grid             = <no>

[Info]: Save Index grid resolution  = <200>

[Info]: Save Index Range            = <no>

[Info]: Save Index Range resolution = <400>

[Info]: Indices to generate         = <[ ]>

[Info]: Has Regions                 = <no>

[Info]: ------------------------------------------------------------------------

[Info]: Cuda capable devices      = <1>

[Info]:   Id                      = <0>

[Info]:     Name                  = <GeForce GTX 1070 Ti>

[Info]:     Enabled               = <yes>

[Info]: ------------------------------------------------------------------------

[Info]: --------------------------------------------

[Processing]: Step2Running

[Info]: OS Power Save: Disable

[Info]: *****************************************************

[Info]: ************* do dense ******************************

[Info]: *****************************************************

[Processing]: Substep Dense matching started.

[Processing]: Dense matching

[Info]: Dense matching [0/4] elapsed 000ms ...

[Info]: Point Cloud Densification : no area or invalid area, the area will not be used.

[Info]: Point Cloud Densification : no annotations or invalid annotations, the annotations will not be used.

[Processing]: Dense Processing

[Processing]: Checking cameras

[Info]: Checking cameras [0/4] elapsed 000ms ...

[Info]: Dense matching [1/4] elapsed 08s:515ms ...

[Info]: Checking cameras [1/4] elapsed 02s:004ms ...

[Info]: Checking cameras [2/4] elapsed 03s:507ms ...

[Info]: Checking cameras [3/4] elapsed 05s:019ms ...

[Info]: >>>Checking cameras<<< done in 06s:522ms / 0.1087 min.

[Processing]: Processing group group1

[Info]: Processing group group1 [0/3] elapsed 000ms ...

[Info]: Dense Processing [2/4] elapsed 07s:013ms ...

[Processing]: Generating clusters

[Info]: Generating clusters [0/6] elapsed 000ms ...

[Info]: Generating clusters [1/6] elapsed 01s:001ms ...

[Info]: Generating clusters [3/6] elapsed 10s:519ms ...

[Info]: Generating clusters [5/6] elapsed 32s:563ms ...

[Info]: >>>Generating clusters<<< done in 36s:070ms / 0.601167 min.

[Processing]: Group group1, cluster 1/4 : initializing 661 cameras

[Error]: ClusterProcessing: Not enough initialized photos

[Warning]: GroupProcessing: No dense points were created from cluster 0

[Processing]: Group group1, cluster 2/4 : initializing 661 cameras

[Error]: ClusterProcessing: Not enough initialized photos

[Warning]: GroupProcessing: No dense points were created from cluster 1

[Processing]: Group group1, cluster 3/4 : initializing 661 cameras

[Error]: ClusterProcessing: Not enough initialized photos

[Warning]: GroupProcessing: No dense points were created from cluster 2

[Processing]: Group group1, cluster 4/4 : initializing 660 cameras

[Error]: ClusterProcessing: Not enough initialized photos

[Warning]: GroupProcessing: No dense points were created from cluster 3

[Processing]: Group group1, 4 cluster(s) processed, 0 points

[Processing]: Generating tiles

[Info]: Generating tiles [0/17] elapsed 000ms ...

[Warning]: TileGenerator: Skipping empty cluster

[Warning]: TileGenerator: Skipping empty cluster

[Warning]: TileGenerator: Skipping empty cluster

[Warning]: TileGenerator: Skipping empty cluster

[Info]: Processing group group1 [2/3] elapsed 38s:071ms ...

[Error]: Generating tiles failed!

[Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!

[Error]: >>>Generating tiles<<< failed with error (failed to run a step!)!

[Error]: Processing group group1 failed!

[Error]: >>>Processing group group1<<< failed with error (failed to run a step!)!

[Error]: >>>Processing group group1<<< failed with error (failed to run a step!)!

[Error]: Dense Processing failed!

[Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!

[Error]: >>>Dense Processing<<< failed with error (failed to run a step!)!

[Error]: Dense matching failed!

[Error]: >>>Dense matching<<< failed with error (failed to run a step!)!

[Error]: >>>Dense matching<<< failed with error (failed to run a step!)!

[Processing]: Substep Dense matching finished.

[Info]: OS Power Save: Enable

[Info]: >>>Step2<<< done in 54s:167ms / 0.902783 min.

[Processing]: Step1Done

[Info]: DataProvider: closing

[Info]: Project results: loading ...

[Info]: Project: Cameras updated

[Info]: Project: Cameras loaded

[Info]: Project: Calibrated tracks loaded

[Info]: MTP <mtp1> 0 lat/lng/alt -1.41192 29.8494 2029.94 xyz 817108 9.84375e+06 2029.94

[Info]: MTP <mtp2> 1 lat/lng/alt -1.41209 29.8488 2024.97 xyz 817040 9.84373e+06 2024.97

[Info]: MTP <mtp3> 2 lat/lng/alt -1.4104 29.8492 2012.71 xyz 817076 9.84391e+06 2012.71

[Info]: MTP <mtp4> 3 lat/lng/alt -1.41103 29.8504 2035.14 xyz 817216 9.84384e+06 2035.14

[Info]: MTP <mtp5> 4 lat/lng/alt -1.41197 29.8504 2025.86 xyz 817214 9.84374e+06 2025.86

[Info]: MTP <mtp6> 5 lat/lng/alt -1.40977 29.8535 2036.87 xyz 817564 9.84398e+06 2036.87

[Info]: MTP <mtp7> 6 lat/lng/alt -1.40911 29.8539 2013.88 xyz 817603 9.84406e+06 2013.88

[Info]: MTP <mtp8> 7 lat/lng/alt -1.41066 29.8548 2029.05 xyz 817708 9.84388e+06 2029.05

[Info]: MTP <mtp9> 8 lat/lng/alt -1.41576 29.8454 1941.72 xyz 816659 9.84332e+06 1941.72

[Info]: Triangulate mtp1 error: 4.1821(4.2347)

[Info]: Triangulate mtp2 error: 1.86839(2.18518)

[Info]: Triangulate mtp3 error: 2.28857(2.51687)

[Info]: Triangulate mtp4 error: 3.90474(3.74451)

[Info]: Triangulate mtp5 error: 5.34191(5.3724)

[Info]: Triangulate mtp6 error: 8.0144(8.08187)

[Info]: Triangulate mtp7 error: 2.23176(2.48202)

[Info]: Triangulate mtp8 error: 1.10016(1.39285)

[Info]: Triangulate mtp9 error: 3.71621(3.90857)

[Info]: Project: loading done.

[Info]: MTP <mtp1> 0 lat/lng/alt -1.41192 29.8494 2029.94 xyz 817108 9.84375e+06 2029.94

[Info]: Triangulate mtp1 error: 4.1821(4.2347)

[Info]: MTP <mtp2> 1 lat/lng/alt -1.41209 29.8488 2024.97 xyz 817040 9.84373e+06 2024.97

[Info]: Triangulate mtp2 error: 1.86839(2.18518)

[Info]: MTP <mtp3> 2 lat/lng/alt -1.4104 29.8492 2012.71 xyz 817076 9.84391e+06 2012.71

[Info]: Triangulate mtp3 error: 2.28857(2.51687)

[Info]: MTP <mtp4> 3 lat/lng/alt -1.41103 29.8504 2035.14 xyz 817216 9.84384e+06 2035.14

[Info]: Triangulate mtp4 error: 3.90474(3.74451)

[Info]: MTP <mtp5> 4 lat/lng/alt -1.41197 29.8504 2025.86 xyz 817214 9.84374e+06 2025.86

[Info]: Triangulate mtp5 error: 5.34191(5.3724)

[Info]: MTP <mtp6> 5 lat/lng/alt -1.40977 29.8535 2036.87 xyz 817564 9.84398e+06 2036.87

[Info]: Triangulate mtp6 error: 8.0144(8.08187)

[Info]: MTP <mtp7> 6 lat/lng/alt -1.40911 29.8539 2013.88 xyz 817603 9.84406e+06 2013.88

[Info]: Triangulate mtp7 error: 2.23176(2.48202)

[Info]: MTP <mtp8> 7 lat/lng/alt -1.41066 29.8548 2029.05 xyz 817708 9.84388e+06 2029.05

[Info]: Triangulate mtp8 error: 1.10016(1.39285)

[Info]: MTP <mtp9> 8 lat/lng/alt -1.41576 29.8454 1941.72 xyz 816659 9.84332e+06 1941.72

[Info]: Triangulate mtp9 error: 3.71621(3.90857)

GUILLERMO ALEXANDER ALMORA PERALTA February 19, 2020 00:29

hola, que tal, soy nuevo usando la aplicaron, ayer comenze mi prueba gratuita con un proyecto que levante con mi drone , pero al colocar las imágenes , el software me las coloca en una ubicación diferente a la real, tengo mis puntos de control con ellos no tengo problema, quisiera saber como arreglar esto... les dejo una imagen

espero puedan ayudarme

saludos!

Marco (Pix4D) February 19, 2020 08:32

Hi,

Dany Rutayisire, please could you either write in our https://community.pix4d.com/ or submit us a ticket ? Please attach your entire log file.

GUILLERMO ALEXANDER ALMORA PERALTA, ¿Qué dron se está usando? ¿Qué versión de Pix4Dmapper se está utilizando?
Lo mismo que arriba, por favor escríbenos en nuestra comunidad o envíenos un ticket.
Supongo que usa un Mavic 2 Pro. Se sabe que tiene algunos problemas de geolocalización que se han resuelto en una versión reciente de Pix4Dmapper.

Best,
Saludos

Joey Santella February 26, 2020 18:25

Hello,

Is there a fix to this error message: "Error e0706c: Could not authenticate. Check your internet connection. Failure: SSL handshake failed" ?

Thanks,

Joey

Marco (Pix4D) February 28, 2020 07:39

Hi Joey Santella,

Please have a look on this article:
Server-error-cannot-login

Hope this will help.
Best

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