PIX4Dmapper Incompatibility: Error e0060 and e0062

PIX4Dmapper is designed to run on Windows 10 or 11 operating systems. Current versions of this software do not run natively on a MacOS.

Error e0060: Network error: Validate your Internet connection: SSL handshake failed

In February 2018, Pix4D halted development of the MacOS variant of PIX4Dmapper. Subsequently, this version transitioned to beta status and is no longer eligible for official technical support. The final iteration of PIX4Dmapper engineered for Mac was version 3.0.18, compatible with MacOS up to Sierra 10.12.

Modern updates to MacOS have rendered version 3.0.18 incompatible, as it relies on outdated connection protocols unsupported by contemporary MacOS versions. Consequently, users may encounter difficulties connecting to PIX4Dmapper's license servers, resulting in the expected Error e0060.

Error e0062: Server Communication problem. Please try again later

This error is caused by the use of older version of the software, in particular versions for Operating Systems not supported anymore. Over time, the OS change and update their connection protocols. Older versions of PIX4Dmapper, if not updated, cannot take into account deprecated protocols and the software cannot connect to the internet anymore.

To use PIX4Dmapper, an internet connection is required; therefore, it is important that the software is kept up to date. 

If you have a One-Time Charge (OTC) license with valid Support and Upgrade (S&U), please update to the latest PIX4Dmapper version and use it on the latest Windows OS. If your S&U has expired, please renew it by following this procedure: How to renew Support and Upgrades.

If you are using a non-supported OS (such as macOS), we suggest trying PIX4Dmatic (How to get a trial license - PIX4Dmatic). If you are interested in PIX4Dmatic, please reach out to our sales team here: https://www.pix4d.com/contact/.

What solutions exist for Mac users?

Boot Camp facilitates the installation of Windows Desktop OS on a separate partition of the Mac's hard drive. This enables PIX4Dmapper to operate seamlessly within a native Windows environment on the Mac. However, Mac systems running on Parallels are not supported due to their utilization of a virtual operating system. This may lead to complications with the rayCloud display and processing failures.

Pix4D desktop software compatible with MacOS

PIX4Dmatic

Pix4D has introduced a cutting-edge photogrammetry software known as PIX4Dmatic. Engineered for swift and precise photogrammetric processing of large-scale, corridor, and terrestrial projects, PIX4Dmatic excels at effortlessly handling and processing thousands of images while preserving survey-grade precision. PIX4Dmatic is fully compatible with the latest Mac operating systems. For more information: PIX4Dmatic

PIX4Dfields

PIX4Dfields is an advanced agriculture mapping software for aerial crop analysis and digital farming. PIX4Dfields can process RGB images, multispectral images, and the thermal bands of the Altum and the Sentera 6x cameras. PIX4Dfields is fully compatible with the latest Mac operating systems. For more information: PIX4Dfields

PIX4Dreact

PIX4Dreact is a fast-mapping desktop software that rapidly processes drone-captured images into accurate 2D maps when time is of the essence and internet connectivity is not available. PIX4Dreact is designed for public safety, emergency management, humanitarian, and disaster relief to improve situational awareness and provide critical information. PIX4Dreact is fully compatible with the latest Mac operating systems. For more information: PIX4Dreact