Troubleshooting
      Back to home
      1. Pix4D Documentation
      2. PIX4Dmapper
      3. Troubleshooting

      Windows 11 and PIX4Dmapper

       

      This article describes the potential reasons that PIX4Dmapper may become unstable while running Windows 11. The suggestions recommended may help prevent the application from crashing.

      IN THIS ARTICLE

      Issue
      Solutions
      Disable the Microsoft OneDrive “Desktop” Folder automatic synchronization
      (For PIX4Dfields only) Using PIX4Dfields 1.10.1 or older
      Reverting back to Windows 10

      Issue

      Windows 11 for Pix4d software is supported, but it may crash under the following circumstances:

      1. When creating a new project
      2. Importing GCPs into the project.
      Note: The issue seems related to File explorer and Pix4D's software (PIX4Dmapper, PIX4Dmatic, PIX4Dsurvey, PIX4Dfields). There is an investigation underway for this issue to be fixed. Opening PIX4Dmapper on Windows 11 with OneDrive active, will result in an error code e9041.
      PIX4Dmapper_error_Windows_11.png

      Solutions

      There are 3 possible solutions for this specific issue:

      Disable the Microsoft OneDrive “Desktop” Folder automatic synchronization

      The issue disappears when syncing with the Desktop folder is disabled.

      Solution

      1. Go to the settings of OneDrive
      2. Open the Backup tab
      3. Click Manage backup
      4. On the OneDrive window, click Stop Backup for Desktop Folder (syncing the “Documents” and “Pictures” folders has no impact).

      Windows_11_crash_OneDrive.JPG

      Note: After clicking Stop Backup, the files you currently have on your desktop will disappear. A shortcut called Where are my files will appear on your desktop, guiding you to the current location of your desktop files.

      (For PIX4Dfields only) Using PIX4Dfields 1.12 or newer.

      There were issues with PIX4Dfields version 1.11 on Windows 11. This issue was resolved in PIX4Dfields 1.12, and the latest versions of PIX4Dfield support Windows 11. Use this link below to download the latest version of PIX4Dfields.

       

      Reverting back to Windows 10

      If none of the 2 solutions above work, it is possible to revert back to Windows 10, if necessary.

      Solution

      1. Downgrade from Windows 11 to Windows 10.
      2. Windows 11: How to go back to Windows 10 video tutorial.
      Disclaimer: Pix4D publishes this information as a courtesy to its customers. Because these outside links may not be accurate, Pix4D makes no warranty of any kind, expressed or implied, with respect to its procedure.