Installation and login
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      Step 3 processing option is not available: Discovery mode. - PIX4Dmapper

      This article explains the "Step 3 processing is not available" error in PIX4Dmapper. This status does not allow the user to process the Digital Surface Model (DSM) and the Orthomosaic.

      Error

      When logging into the PIX4Dmapper, the discovery mode is activated, instead of a paid or a trial license, even though there is a paid or a trial license assigned to the account. Step 3. DSM, Orthomosaic, and Index options is also grayed out. Within the Processing options, "not available with this edition" will be shown.

      As a consequence, it is not possible to generate a Digital Surface model (DSM) or an orthomosaic.

      Discoverymode.jpg

      Cause

      1. You are logged in using the Discovery mode even if you have the available license.
      2. The paid license is activated on the maximum amount of allowed devices and you are using Discovery mode to access the software. For more information: Floating license.

      Solution

      Important: Make sure you are connected to the Internet for this procedure.

      1. Log out of the Pix4D Discovery mode: How to log out of PIX4Dmapper.

      2. Launch the PIX4Dmapper and login back. When logging in again, click on the Available license check box and then on the PIX4Dmapper license.

      Available_license.jpg

      Note: If the number of available devices (s) is zero(0/1 or 0/2), remotely deactivate the device following the instructions here: How to remotely deactivate a device. If a remote deactivation of the devices is not possible, submit a request to deactivate the devices here.