Error e0702a: "Could not authenticate. Invalid e-mail/password combination." - PIX4Dmapper

Error

"Could not authenticate. Invalid e-mail/password combination."

Description

The email or password used when activating a license or logging in the Pix4D website is wrong.

Cause

• There is no Pix4D account created.
• A wrong email or password is used.

Solution

If not having a Pix4D account:

• Create a Pix4D account here.

If using a wrong user account (email) or password:

1. Open: https://mapper.pix4d.com/login/.
2. Click I forgot my password.
3. Enter email address associated to the account and click Reset password.

The password will be sent by email to the email address associated to the account.