This article presents a list of troubleshooting articles that can be helpful when encountering issues with PIX4Dmapper.
Additionally, it is also possible to use this interactive PIX4Dmapper troubleshooting tool.
IN THIS ARTICLE:
Error codes, warning codes, and messages
Crashes and bugs
Quality issues
Compatibility
Other
Error codes, warning codes, and messages:
- Error e0013: Cannot import image location file - PIX4Dmapper
- Error e0046: "Processing failed." - PIX4Dmapper
- Error e0049: Error in the point cloud densification - PIX4Dmapper
- Error e0050: "Orthomosaic generation stopped" - PIX4Dmapper
- Error e0067: "Detected camera name_focal_resolution. This camera is not supported by this edition of PIX4Dmapper. To process more cameras, contact Pix4D."
- Error e0200a: Cannot start processing - PIX4Dmapper
- Error e0203a: Cannot generate DTM - PIX4Dmapper
- Error e0400: "Cannot open project..." - PIX4Dmapper
- Error e9013: Could not save subprojects - PIX4Dmapper
- Error e9019: cannot extract EXIF info from image data - PIX4Dmapper
- Error e9027: The coordinate sytem in file is not valid - PIX4Dmapper
- Error e9034: Problem uploading item to the cloud - PIX4Dmapper
- Warning w0011: "The loaded .prj file does not contain the TOWGS84 parameter. This may lead to incorrect georeferencement." - PIX4dmapper
- Warning w0026: "Loading results failed: Incorrect coordinate system." - PIX4dmapper
- Error: "Error with the server" while uploading to Pix4D Cloud - PIX4Dmapper
- Camera Optimization Error - PIX4Dmapper
- Error: The rayCloud does not display all / some layers, appears black / white or display artifacts - PIX4Dmapper
- Errors processing a Large Dataset - PIX4Dmapper
- "This app has been blocked for your protection" - PIX4Dmapper
- Error: There is a significant difference between the Initial and Optimized Focal Length - PIX4Dmapper
Crashes and bugs:
- PIX4Dmapper crash troubleshooting
- Black screen - PIX4Dmapper
- PIX4Dmapper shuts down when the Quality Report is displayed
- "File Corrupted! This program has been manipulated and maybe it's infected by a Virus or cracked. This file won't work anymore" error - PIX4Dmapper
- Poisson Surface Reconstruction freezes at 40% while generating the 3D Textured Mesh - PIX4dmapper
- Display issues when using Windows Remote Access - PIX4Dmapper
- Windows 11 and PIX4Dmapper
Quality issues:
- Error: merged projects create more than one block and / or they do not adjust - PIX4Dmapper
- Distortions and Artifacts in the Orthomosaic - PIX4Dmapper
- Corridor Project has Big Errors on the Edges - PIX4Dmapper
- Color Discrepancy for Edited Regions in the Mosaic Editor - PIX4dmapper
- Horizontal shift after a coordinate system transformation is applied - PIX4Dmapper
- Some Areas of the DSM have a lot of Noise - PIX4dmapper
- The 3D Textured Mesh does not cover the full area of the model - PIX4dmapper
- Inconsistent Lighting / Striping - PIX4Dmapper
- Big triangles generated in the DSM - PIX4dmapper
- Error: Black Holes in the Point Cloud - green, orange and yellow Rectangles in the Overlap Map in the Quality Report - PIX4Dmapper
- High georeferencing errors in the quality report - PIX4Dmapper
- No calibrated images - PIX4Dmapper
- Multiple blocks / Vertical Inaccuracies - PIX4Dmapper
- Warped or curved model - PIX4Dmapper
- Some uncalibrated images - PIX4Dmapper
- Vertical shift between the model and the GCPs / Cannot mark the GCPs in the rayCloud - PIX4Dmapper
- Images and/or GCPs are not positioned correctly on the Map View - PIX4Dmapper
- How to correct for wrong image altitude without GCP - PIX4Dmapper