FAQ - PIX4Dcloud

 

General

What is PIX4Dcloud?

PIX4Dcloud is a cloud-based platform for drone mapping, progress tracking, and site documentation. It enables users to process, visualize, and share 2D and 3D models easily for efficient collaboration. Learn more.

What are the differences between PIX4Dmapper/PIX4Dmatic and PIX4Dcloud?

PIX4Dmapper and PIX4Dmatic are desktop applications that offer full control over projects, including editing point clouds, adding Ground Control Points (GCPs), and fine-tuning processing settings.
PIX4Dcloud simplifies the workflow with predefined processing templates and online sharing options for quick and collaborative analysis. 

What are the differences between PIX4Dcloud and PIX4Dcloud Advanced?

PIX4Dcloud Advanced includes all PIX4Dcloud features plus:

• Timeline and project grouping for monitoring site progress.

• AutoGCPs for automated ground control point detection.

• Design map and plan overlay.

• Volume and 2D/3D comparison tools.

• IFC file import and visualization.
  Feature comparison table

Is Single Sign-On (SSO) supported?

SSO is not available by default in PIX4Dcloud or PIX4Dcloud Advanced. It is included in the Enterprise solution. Contact sales

License and Subscription

How to try PIX4Dcloud Advanced?

You can explore demo projects at cloud.pix4d.com/demo without a Pix4D account or license.
To process your own datasets, request a PIX4Dcloud Advanced trial.

How to buy a subscription?

Subscriptions for PIX4Dcloud and PIX4Dcloud Advanced can be purchased online from the Pix4D Store.
Existing Pix4D users can add products via Manage my subscription plan.

• Accounts created before June 1, 2023: Small, Medium, or Large allowances are available.

• Accounts created after June 1, 2023: Credits can be purchased in packages (e.g., +100, +500, +1000, +2500, +10,000).
  Learn more about the credit system

How many images can I process in a single project?

Each project can include up to 4000 images. The number of images and total projects depends on the active subscription or credits.

How to buy more projects, image allowance, or credits?

During the trial, users can upgrade by purchasing a subscription from the Pix4D Store.

• Allowance-based accounts: Upgrade via Manage my subscription plan.

• Credit-based accounts: Follow How to purchase credits? for instructions.

If the subscription was acquired through a reseller, contact Pix4D Sales or your reseller to purchase additional allowances.

How to cancel a subscription plan?

Subscriptions can be canceled at any time.
How to cancel a subscription plan

How to upgrade from PIX4Dcloud to PIX4Dcloud Advanced?

A direct upgrade option is unavailable. To upgrade:

1. Cancel the current license.

2. Purchase a new PIX4Dcloud Advanced license.

Purchasing before cancellation may result in overlapping invoices. Credits remain unaffected unless the account is inactive for more than two months.

How to downgrade from PIX4Dcloud Advanced to PIX4Dcloud?

Downgrading follows the same procedure as upgrading:

1. Cancel the current license.

2. Purchase a new PIX4Dcloud license.

How many users can share the same license?

There is no user limit under Organization Management.

• Owner, Manager, and Editor roles: Full access to create, edit, and delete resources.

• Reader and Member roles: Limited access.
  Learn more about roles

Organization Management

What is Organization Management?

Organization Management enables centralized control of licenses, projects, and access permissions. Administrators can assign roles and manage resources securely.
More information

Cloud products within an Organization

PIX4Dcloud and PIX4Dcloud Advanced can be managed under the same organization.
Learn more

Can I transfer projects to another user?

Yes, project transfer is supported within Organizations. Conditions:

• Both accounts must belong to an Organization.

• Only Owners or Managers can transfer projects.

• Both Organizations must have valid PIX4Dcloud licenses.

• Only Processed projects can be moved.

Multiple processed projects can be transferred simultaneously.
Transfer folders, sites, and projects

Requirements

Supported browsers and operating systems

PIX4Dcloud supports the latest versions of the following browsers on Windows 10+ and macOS:

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Safari

For large projects, use 64-bit browsers.

Hardware and software requirements

As a cloud solution, no dedicated hardware is required. Ensure:

• GPU and browser are up to date.

• A stable, high-speed internet connection.
  Google Chrome is recommended.

Proxy or firewall configuration

If a proxy or firewall is used, configure exceptions as described in
Proxy/firewall configuration when working with PIX4Dcloud.

How to download PIX4Dcloud?

No installation is required. Access PIX4Dcloud directly at cloud.pix4d.com.

Inputs and Outputs

Inputs

PIX4Dcloud supports:

• Images for processing and visualization.

• Existing results (orthomosaic, DSM, 3D mesh, point cloud).

• PRJ files defining output coordinate systems.

PIX4Dcloud Advanced additionally supports:

• Ground Control Points (GCPs) and Checkpoints (CPs).

Full list of inputs

Outputs

Processed outputs may include:

• Geoferenced Gaussian splat model (PIX4Dcatch/PIX4Dcloud Advanced only).

• Dense point cloud.

• 3D textured mesh.

• Digital Surface Model (DSM).

• Orthomosaic.

• User-created annotations.

Full list of outputs

Is PPK workflow supported?

No, the PPK workflow is not supported in PIX4Dcloud.

Is there a limit to the number of datasets (projects) I can process?

There is no limit to the number of datasets (projects) that can be created in PIX4Dcloud/PIX4Dcloud Advanced. However, note that no more than 4000 images can be processed per dataset.

Processing results

Typical results include:

• Orthomosaic

• Digital Surface Model

• 3D mesh

• Point cloud
  Processing results overview

Supported drones and cameras

Pix4D supports a wide range of drones and cameras for aerial and terrestrial image acquisition.
Supported drones and cameras list

Maximum number of images

PIX4Dcloud supports projects with up to 4000 images. Success depends on project complexity and desired outputs.
More information

Uploading local results

Locally processed outputs can be uploaded and shared on PIX4Dcloud.
How to upload results and outputs

Downloading projects

Input images and outputs can be downloaded from the Files section of a project.
Only project Owners can download project files.
How to download results from PIX4Dcloud

Gaussian splat model availability

• Projects created with PIX4Dcatch: Supported with all licenses.

• Projects created directly on PIX4Dcloud: Requires PIX4Dcloud Advanced.
  Learn more about Gaussian splats

Functionalities

How to process images on PIX4Dcloud

Create a project and upload images directly in PIX4Dcloud.
Alternative workflows:

• Upload from PIX4Dmapper (requires both licenses).

• Upload from PIX4Dmatic.

• Upload from PIX4Dcatch.
  New dataset workflow

Processing options

Select a predefined processing template when creating a new dataset.
Templates and processing options

Sharing results

Projects and results can be shared with external collaborators via a public or private link.
Share projects

Analysis tools

PIX4Dcloud provides tools to:

• Measure distances, areas, and volumes.

• Add markers and annotations.

• Create elevation profiles.

• Inspect images.

PIX4Dcloud Advanced adds:

• Volume and 2D comparisons for progress tracking.

• Design overlay tools to compare as-built vs. as-designed.
  Analysis tools overview

Using GCPs

• PIX4Dcloud: GCPs can be used through PIX4Dmapper.

• PIX4Dcloud Advanced: Supports AutoGCP detection directly.
  Using AutoGCP detection

Can I add images or change processing options after processing?

No, projects cannot be modified once processed. To apply changes, create a new project.

Can I edit the outputs or results generated in PIX4Dcloud? 

No, once the outputs (gaussian splat ,point cloud, 3D mesh, DSM, or orthomosiac) are generated cannot be modified on PIX4Dcloud.

Processing area / region of interest

A defined processing area can be used to limit computation to specific regions.
Processing area guide

Projects without geolocation

Projects created directly in PIX4Dcloud must include geolocation data.
Projects uploaded from PIX4Dmapper can be processed without geolocation but with reduced accuracy.

Output coordinate system

The horizontal and vertical coordinate systems can be selected before processing.
For projects using AutoGCPs, the output coordinate system matches the GCP system.
Output coordinate system settings

Changing measurement units

Measurement units depend on the output coordinate system. Units can be switched (metric, imperial, US imperial) via the toggle at the bottom of the 2D/3D viewer.

Available languages

PIX4Dcloud and PIX4Dcloud Advanced are available in:
English, French, Italian, Portuguese (Brazilian), Spanish, Thai, Japanese, German, and Korean.
Change the language under User Settings > Language.

Site Localization file

PIX4Dmatic and PIX4Dcloud accept WKT site calibration files. To obtain one, contact Pix4D Technical Support.
How to obtain a Site Localization file

Data Management

Is my data protected?

Pix4D does not claim ownership of user data. Data protection and privacy are outlined in the Terms of Use.

Data processing and storage location

Each account is assigned a processing and storage server cluster, configurable in Account Settings.
Where are my datasets processed and stored?

What happens when a license expires?

Projects remain stored according to the PIX4Dcloud retention policy.

Contacts

Product feedback and feature requests

Pix4D products evolve based on user feedback. Submit requests via the Pix4D Community.

Technical support

• Customers and trial users: Contact Pix4D Support

• Non-customers: Ask technical questions on the Pix4D Community or contact sales