Article feedback (for troubleshooting, post here instead)

16 comments

• 
  Mathias Fortuna August 19, 2020 12:44

  Hello,  I can see the Mavic Mini (FC7203_4.5_4000x2250) in the supported camera list, but when trying to import jpegs to Pix4dfields it keeps saying that is isn't compatible. I downloaded the database file and couldn't find the lines for FC7203.

  Do you know the solution? Thanks!

  

• 
  Fernanda Bosmediano August 19, 2020 12:54

  Hey, thanks for letting us know. Indeed this camera is not yet supported, but we are working to add it soon. Meanwhile, you can use an XML file to test it some users have shared this file with us. You can contact us with a ticket to support and we can gladly give it to you. 

• 
  John Roos September 18, 2020 22:20

  Hello,

  Is this camera no longer supported?  I have downloaded sequoia_update.plf from https://support.parrot.com/us/support/products/parrot-sequoia and uploaded through USB cable to http://192.168.42.2/ .

   

  

• 
  Fernanda Bosmediano September 21, 2020 10:11

  Hi John, 

  We think you are using images from the front camera. Could you please let me know if you are doing that intentionally?  Usually, our users process the images from the ParrotSequia camera which is also integrated into that drone, and the images are stored in the SD card.

   

  Best, 

  Edited by Fernanda Bosmediano September 21, 2020 10:12
• 
  George Diaz October 28, 2020 19:48

  Hello,

   

  I have imported Images from a DJI 4P Multispectral to Pix4D Fields. After processing the orthomosaic looks that it was not aligned properly. 

  

  

  Any thoughts? Please help

   

  Thank you 

  Edited by George Diaz October 28, 2020 19:51
• 
  Fernanda Bosmediano October 29, 2020 08:15

  Hey George, 

  Did you process with the rig relative calibration option? If this does not work, could you please create a ticket to support? Please send us the log file, information about the overlap, speed, weather conditions during the acquisition, and if possible the dataset. We can replicate the issue, and explain the reason for the issues. Then, we can share the outputs here. 

  

• 
  Gary Roberson November 03, 2020 02:24

  What is the best way to view or read the contents of the camera database file.  Do you have a dedicated reader that displays the data in table form or some other form?

   

• 
  Fernanda Bosmediano November 03, 2020 15:26

  Dear Gary, 

   

  You can download the file and see it with a text editor such as Notepad++. I think this is the best way to see it. We do not have another reader that can display this information as a table. If you have some issues understanding the format, you can contact support or post in our community, we will gladly help you.

  Kind regards, 

  Edited by Fernanda Bosmediano November 03, 2020 15:31
• 
  Anand Deshpande January 13, 2021 07:55

  Need help to import and process the images. I am getting following error.

  

  Thanks,
  Anand

• 
  Momtanu (Pix4D) January 14, 2021 02:57

  Anand, this XML file should work: https://drive.google.com/drive/folders/1XYnoUyOciM7Xt1Z1EUHJXdL-8rexluDx?usp=sharing

  You will need to import this file in Pix4DFields. Let us know if you need any help.

• 
  Christian Vahrenkamp February 11, 2021 09:27

  Hello, 

  I need help to import and process the images. The camera is not supported. Can somebody help me? 

  

  Thanks in advance.

  Christian

• 
  Momtanu (Pix4D) February 13, 2021 02:54

  The 30 mm focal length of this camera is supported (ILCE-6000_30.0_6000x4000). However, if you send us 3 images (you can upload in google drive), we can send you an XML file which you can import to Pix4DFields: https://support.pix4d.com/hc/en-us/articles/360035481811-How-to-generate-an-XML-file-to-process-a-not-supported-camera-in-Pix4Dfields#label6

• 
  Christian Vahrenkamp February 15, 2021 07:48

  Hey Momtanu,

  here is the link to google drive with three images. Thank you for your help :)

  https://drive.google.com/drive/folders/1Dg8iNvtsSgPmghm5Eojs7lslrJTCY1Qa?usp=sharing

• 
  Fernanda Bosmediano February 15, 2021 12:50

  Hello Christian, 

  I uploaded the XML file here. At the end of this article https://support.pix4d.com/hc/en-us/articles/360035481811 you will find the instructions of how to import it to Pix4Dfields. 

   

  Sincerely, 

   

   

  Edited by Fernanda Bosmediano February 15, 2021 12:51
• 
  Lorenzo Anfruns March 05, 2021 16:58

  Buenas tardes, espero estén bien.

  Dispongo de un dji Ph4 multiespectral con cámara FC6360_5.7_1600x1300, según el listado compatible con Pix4d Fields.

  Cuando realizo el proyecto con las imágenes RGB me genera el ortomosaico de forma correcta, pero al generar con las imágenes tif de las bandas multiespectrales, parece que no las solapa correctamente. Lo proceso con la calibración RIG activada. Para el ejemplo se trata de un gsd de unos 5 cm aproximadamente.

  Muchas gracias.

  

   

• 
  Fernanda Bosmediano March 09, 2021 10:17

  Hola, 

  ¿Puede crear un ticket para el soporte técnico? Por favor, envíenos su log file, conjunto de datos y capturas de pantalla que muestren los errores. 

  Sinceramente, 

   

  Edited by Fernanda Bosmediano March 09, 2021 10:18