How to upload project files from Desktop to Cloud

1. On the menu bar, click View > Processing.
2. On the processing bar at the bottom, check the three boxes for all steps. For more information: Menu View > Processing .

Information: Processing on the Cloud will start with Step 1 if Step 1 has not been processed on the Cloud yet. If some edits need to be done on the point cloud, after the processing on the Cloud has finished, download the point cloud and open it locally to edit it, then replace the point cloud previously generated on the cloud with the edited one from the cloud interface: click FILES and in the corresponding Point Cloud box, REPLACE FILE.


3. On the menu bar, click Project > Upload Project Files...


4. In the File Upload window, check the box Start Processing.

5. Ensure that the preferred solution is selected. Click here below the Progress bar. For more information: How to select a preferred solution
6. Click Upload.
7. An email is sent shortly to inform of the project status.

Tip: You can easily share your project on Pix4D Cloud with anyone.
Important: If you upload your project for technical support, let your Pix4D Support point of contact know when your project's name when it is available on Pix4D Cloud.


Pix4D cares about your privacy and does not claim any ownership of your data. Find more information in our Terms of use.

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Article feedback (for troubleshooting, post here)



    I do exactly as it is mentioned above but my project went to Pix4dmodel not on Pix4dmapper, i want to upload my project to Pix4dmapper, how will i do it????

    Please answer.

  • Alice (Pix4D)

    Thanks Rohit for your feedback. We have updated the article to add this information (see Step 5). 

  • Phosai Amnat

    after step 6. the progress still at 0% and can not upload anything.

    and I got this messages 

    "[Error]: Error e9034: Problem uploading item to the cloud."

    please help.

  • Holden (Pix4D)

    Hi Phosai. Can you create a project from scratch on the cloud by uploading the images directly? This will test if it is a network issue. If you can then please recreate the project from scratch to see if that allows you to upload. If it still doesn't work then please consider opening a support request on the home screen linked below. Please attach the log file and .p4d file so we can take a closer look. 

  • Phosai Amnat

    Dear Holden

    i can create a project&upload  on the cloud directly, it works fine.

    but i think maybe my problem is internet connection issues because i try a new connection today the progress increase to 30% (and fail ) so i think the internet not good enough.

    thank you

  • Alice (Pix4D)

    Other conditions might cause the e9034 error:

    - Special characters in the image pathname. In this case, please remove the special character, open the p4d locally, save the project re-upload to the Cloud.

    - A firewall is blocking the upload. In this case, deactivate it.

    - Try to connect to the Internet with a Lan cable directly, rather than with the wifi if possible.

    Let us know how it goes.

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