Troubleshooting

Project is too big to zip - PIX4Dcloud

When very large projects are processed on PIX4Dcloud, it is sometimes impossible to download the results folder.

Error description

The Export to PIX4Dmapper section of the Files > Results page of the project:

  • Shows the ERROR label.
  • Displays the message Project is too big to zip.
  • Has no Download button.

project_too_big_too_zip.png

Cause

The Cloud server cannot successfully zip the project for technical reasons, as the size of the results folders is too big to be compressed for the download.

Solution

Two solutions can be considered in this case: