When very large projects are processed on PIX4Dcloud, it is sometimes impossible to download the results folder.

Error description

The Export to PIX4Dmapper section of the Files > Results page of the project:

• Shows the ERROR label.
• Displays the message Project is too big to zip.
• Has no Download button.

Cause

The Cloud server cannot successfully zip the project for technical reasons, as the size of the results folders is too big to be compressed for the download.

Solution

Two solutions can be considered in this case:

• The output files can still be obtained by downloading them individually. For more information about downloading single output files: How to download the results from the Cloud. 
• Use PIX4Dconnector to download the entire result folder. For more information, How to download a PIX4Dcloud project with PIX4Dconnector.