How to remotely deactivate a device

Starting with Pix4D Desktop 4.0.11, you can remotely deactivate a computer that is activated with your Pix4D license. 

To get started with remote computer deactivation:

1. Log out of Pix4D Desktop: How to log out Pix4D Desktop.
2. Go to your license management panel.
3. Click Enable now, next to the remote device deactivation.


4. Launch Pix4D Desktop.

Note: Remote device deactivation will not work when the user was not logged out from the Pix4D Desktop before enabling this option.

To remotely deactivate a computer, go to your license management panel and click DeactivateREMOVE.pngContact us if your Pix4D license is occupied by a computer that you cannot deactivate remotely.

Note: Your computer must connect to the internet at least once every 30 days, or it will be automatically deactivated.
Was this article helpful?
2 out of 14 found this helpful

Article feedback (for troubleshooting, post here)


  • Fernanda Bosmediano

    Hi Janusz Grobowski, 

     I have deactivated the devices as you requested. 


  • nrl-MT5-X55 nrl-MT5-X55



    I would like to deactivate the two devices of the license key 0cbcf014.

    I tried to desactivate remotely and didn't work

    Thanks in advance



  • Marco (Pix4D)

    Hi nrl-MT5-X55 nrl-MT5-X55,

    I have deactivated both devices connected with your license.


  • nrl-MT5-X55 nrl-MT5-X55


    I would like to desactivate the comptuer below on the license key 0cbcf014.

    In the license manager panel, when I try to activate the "remote device desactivation" i'm seeing this error.

    Would you have a solution,? 


    Thanks in advance

  • Marco (Pix4D)


    I have manually deactivated your device.


  • Alejandro Arias

    Estimado equipo de soporte de Pix4D:

    Actualmente, tengo un problema al intentar desactivar remotamente un dispositivo. DESKTOP-9VSU35H 

    Este es mi número de licencia. 76c0c1f8

    Muchas gracias de antemano por su atención.

  • Momtanu (Pix4D)

    Alejandro, We have deactivated your device.

  • Daewoo Jung


    I want you to make a deactivate the 2nd device.

    My license key is 24cadb19

  • Marco (Pix4D)

    Hi Daewoo Jung

    Your device has been deactivated.


Please sign in to leave a comment.