How to upload images using the Cloud platform

This article describes the procedure to upload images in order to process a new project on the cloud servers.

1. Go to Pix4D Cloud and log in with a valid Pix4D account.
3. Enter the Project name.
4. Drag-and-drop the images (JPEG, JPG, TIF and TIFF formats are acceptable) from the folder where they are stored. Only files from a local file explorer can be dragged (e.g. Dropbox or Google Drive web folder do not work). Alternatively, click SELECT IMAGES and browse to the directory to select the images.
5. (optional) Additional images can be imported, by re-clicking SELECT IMAGES or by drag-and-drop.
6. Click UPLOAD AND PROCESS to trigger the processing.

    • Clicking CLOSE in the upload pop-up does not interrupt the upload.
    • In the upper-right corner, ic_uploading_black.png indicates the number of active and recent uploads. Click ic_uploading_black.png to display the list and select a project to show the images it contains. Once the upload is complete, click ic_cross_light_black.png to remove the project from the queue.
    • It is possible to upload several projects at the same time.
    • Staying on the Pix4D Cloud page but navigating (e.g. displaying results of another project) does not interfere with the upload.
    • Leaving the Pix4D cloud page interrupts the upload, similarly to clicking CANCEL UPLOAD in the upload pop-up. However, it can be resumed and images already uploaded remain on the servers.
    • Once uploaded, images cannot be removed from the project.
    • It is possible to display images full screen for inspection by clicking the thumbnails.

During the upload progress, several icons inform of each image status:

ic_uploaded_green.png ic_uploading_blue.png ic_cloud_queue_dark_grey.png ic_warning_yellow.png ic_retry_red.png
Successfully uploaded. Currently being uploaded. Waiting to be uploaded.
It can be removed from the project by clicking ic_delete_light_black.png.
Identified as duplicate.
The same image cannot be uploaded twice, it will be discarded. Click ic_delete_light_black.png to remove the duplicate.
Failed to be uploaded.
Click RETRY ALL to make another attempt.


Tip: If automatic processing was disabled or if the upload was interrupted, it is possible to resume the upload or add more images:
1. On the sidebar of the project, select the view Files.
2. If the previous upload pop-up is open, click ic_arrow_back.png to return to the list of uploads and click ic_cross_light_black.png next to the project's name.
3. In the upper-right corner, click UPLOAD FILES.
4. When ready for processing, click START PROCESSING in the upload pop-up or in the upper-right corner.

6. Once the upload is completed and the processing is automatically or manually started, the upload pop-up shows the estimated waiting and processing time. An email is sent shortly to inform of the project status.
7. Click the three-line menu button to display the left toolbar.
8. Click Projects to go back to the home page.


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Article feedback (for troubleshooting, post here)


  • Gaston Ahumada

    Hi, we have several problems with the images taken with Mavic 2 pro. We follow all the process describe here and the orthomosaic that we get is not good georeferenced and we also have fuzzy places in the map. Which would be the problem?

    Before the flight we check:

    Mavic compass calibration

    Mavic-phone conection (using ANDROID): _we use Ctrl+DJI and Pix4Dcapture 

    80% of overlap

    All seems to be ok till we process with Pix4Dmapper and get the orthomosaic with all those problems mentioned here.



  • Momtanu (Pix4D)

    Hi Gaston, can you give us the link to the cloud project (or the email ID and the project name)? We can look into the details. The reconstruction depends on the homogeneity of the place and several other factors. Pix4Dmapper processes with the default 3D maps template when processed in cloud which might not be the exact processing options that is needed for your project. Thus, we recommend, starting the project in desktop and uploading into cloud:

  • Gaston Ahumada

    Hello Momtanu,

    The links are:

    I'll try to follow your advice.

    Thanks you!

  • Momtanu (Pix4D)

    Hi Gaston,

    I suspect you are having issues due to the geolocation of Mavic 2. Can you try the workarounds?

  • Raz Ezra


    Is it possible to add pictures to a project that has been already processed?


  • Momtanu (Pix4D)

    Hi Raz, unfortunately, images cannot be added to a project already processed. However, this suggestion is in our feature list

  • Raz Ezra

    Hi Momtanu,


    Thanks for responding.

    On the last project I have uploaded, I uploaded pictures from 4 missions (same project- because it was too large), that were shot in the same area, but in different places.

    After processing, the result that I got  is not clear and the images have not been properly distributed and some of the areas I've taken do not appear at all, I would be happy if you can guide me through this project.

    In addition, the orthomosaic option doesn't appear.

    This is the link to the project:



  • Holden (Pix4D)

    Hi Raz. The likely reason is that the processing options are not correctly set for this type of mission. For nadir imagery over flat terrian, we recommend setting the calibration method to "Alternative". The flight pattern is also not optimal as we usually recommend at least 2 parallel flight paths especially if no GCPs are used. Your forward overlap is good though so it may be ok. Generally, if you want to set specific processing options on the cloud you create the project locally with the desired processing options then save and upload to the cloud for processing. 

  • HŠ Dronoperator


    I have problem uploading images to Cloud.

    Notification is "Upload failed"

    We (company) were absent for a while and didn't use our pix4D mapper.

    Please help.

  • Momtanu (Pix4D)

    Can you send us a personal support request by clicking on contact support here (

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