IN THIS ARTICLE
What is the credit balance system?
What actions consume credits?
How many credits does my PIX4Dfields license include?
Where are my credits stored?
How do I purchase credits?
Can I purchase credits automatically?
How do I redeem Pix4D credit vouchers?
How can I check how many credits I have?
How can I check my credit history?
Who can buy credits?
When do credits expire?
How many credits do I need to process my project?
Does deleting an image restore credits?
As a user, what happens if I do not have enough credits?
What is the credit balance system?
Credits allow users to access standard and high resolution satellite images:
1 credit corresponds to:
- 1.25 hectares of high resolution (30cm to 70cm).
- 50,000 hectares of standard low resolution imagery.
1 hectare corresponds to:
- 0.75 credits, rounded up to the next credit.
- 0.00002 credits, rounded up to the next credit. Minimum order: 1 credit.
To access the credit calculator, please visit: Credit calculator.
What actions consume credits?
The following tasks consume credits:
- Downloading high resolution satellite imagery. For more information: High resolution satellite data - PIX4Dfields.
- Downloading standard resolution satellite imagery. For more information: Standard satellite images - PIX4Dfields.
How many credits does my PIX4Dfields license include?
- Monthly Subscription: 25 credits/month.
- Yearly Subscription: 350 credits/year.
- 3-Year Subscription: 1000 credits/3 years.
- One Time Charge licenses: 350 credits.
- Existing licenses: 50 welcome credits.
Where are my credits stored?
Credits are stored on the user's organization and not on the license. Each license within an organization contributes to the credit amount of the organization, and each credit bundle purchased through an organization will be added to the balance of the organization.
All users with a valid PIX4Dfields license in the organization can use the credits system.
How do I purchase credits?
It is possible to buy credits directly from e-commerce using the following link: https://account.pix4d.com/credits.
Credits are purchased in packages of 100, 500, 1000, 2500, or 10000 credits. The cost per credit decreases with larger packages, providing better value for covering larger areas.
Can I purchase credits automatically?
The selected amount can be automatically topped up when credits run low, using the preferred payment method.
- Go to the Credit transaction page: https://account.pix4d.com/credits.
- Click Manage auto top-up.
- Select the amount of credits.
- Click Update.
Important: This option is only available from the second purchase of credits. Note that once a credit package is selected, the automatic top-up will use this information as a reference to make future automatic purchases.
1- Disable the auto top-up.
2- Activate the auto top-up again, and this time, the system will ask to enter the credit card information.
How do I redeem Pix4D credit vouchers?
Pix4D credit vouchers can be redeemed to add more Pix4D credits to a Pix4D user account (or to a Pix4D organization).
It is generally necessary to redeem a Pix4D credit voucher when purchased directly from a Pix4D sales representative or an official Pix4D partner.
The process for redeeming a coupon is described in the following link: How to redeem license keys or credit voucher codes.
Information: Pix4D credit vouchers are redeemable for 3 years after purchase; they are not valid after this time.
How can I check the number of credits I have?
In order to check how many credits a user has, there are two possibilities:
- Check the available credits in the PIX4Dcloud drive
- Check the available credits in the credit history
How can I check my credit history?
- Go to the Credit transaction page: https://account.pix4d.com/credits.
- Click on the Credit history tab:
- The Credit history includes the date of the transaction, the user who made the transaction, a description, and the number of credits consumed. In the last column the balance is displayed.
- (Optional) You can Export the Credit history by clicking Export as CSV. You can select a customized date range.
Who can buy credits?
Owners and Managers of Organizations using credit systems.
When do credits expire?
Credits do not expire as long as a valid license is in effect. Credits will be deleted 60 days after the expiration of your license.
How many credits do I need to process my project?
Use the credit calculator to estimate the number of credits required. Access the calculator: https://account.pix4d.com/credits.
If you do not have enough credits, you can read here how to purchase more: How to purchase credits?
Does deleting an image restore credits?
Deleting an image within your projects does not result in the return of credits. It is important to note that credits are directly allocated to cover the processing costs of projects on third-party services such as AWS and other essential infrastructure utilized on our platform.
Warning: DO NOT DELETE IMAGES AFTER DOWNLOADING.
Images can only be downloaded once. If you delete the images after downloading, a new purchase will be required.
As a user, what happens if I do not have enough credits?
If credits are insufficient and auto top-up is not enabled, images can still be searched and the area inspected, but an order cannot be placed until sufficient credits are purchased.