Troubleshooting
      Back to home
      1. Pix4D Documentation
      2. PIX4Dfields
      3. Troubleshooting

      Error 0xc0000142 - PIX4Dfields

      During the startup of PIX4Dfields, the error 0xc0000142 appears and it is not possible to use the software.

      Cause

      0xc0000142 is a general error code for when Windows is unable to start an application correctly. One or more of the following may be the cause:

      • A firewall or an antivirus blocks the software. After a software update, the firewall or antivirus might not recognize the new version as part of the same software, so the connections are blocked. It is recommended to add the exceptions listed in this article as a first step: Failed to authenticate.

      • One or more system dlls used by the Pix4D software are missing or corrupted

      Solutions

      Tip:  After each possible solution be sure to check if the issue persists in the Pix4D software.

      1. Set the Pix4D executable (.exe) to be run as administrator:

        • Right-mouse click on the Pix4D executable icon (.exe) and choose Properties

        • Navigate to Compatibility

        • Check the option Run this Program as Administrator

        • Click Apply and close the window

      2. Completely reinstall PIX4Dfields as described: How to completely uninstall and assign the permissions again.

      3. Give the firewall and/or the antivirus permissions to run the Pix4D software (for example, by updating the whitelist).

      4. More solutions are mentioned in Error 0xc0000142 - PIX4Dmatic