Failed to authenticate - R0090: Failed to authenticate - R0087 and R0088: Failed to log in - PIX4Dfields

Errors

R0087: "Failed to log in. Could not authenticate. There was a network issue." 

R0088: "Failed to log in. Could not log in. Unable to establish a secure connection."

R0090: "Failed to authenticate. Could not authenticate. There was a network issue."

Description

• Error when logging in PIX4Dfields.
• Error when starting a trial period.
• Error when trying to download satellite images.

Cause

There is a proxy/antivirus/firewall on the PC that does not allow the application to validate the HTTPS certificate chain. As a result, communication with the PIX4D server is impossible.

Solution

To solve the problem, the user (or system admin) needs to add an exception to the proxy/antivirus/firewall for one of the following options:

• PIX4Dfields (Windows or macOS)
• Domains:
  •  Must be reachable without HTTPS inspection (no TLS interception / certificate substitution):
    • *.pix4d.com
    • *.*.pix4d.com
    • *.*.*.pix4d.com
    • services.sentinel-hub.com
  • Must simply be reachable over HTTPS :
    • field-reports.jkvc.de
    • *.deere.com
    • *.johndeere.com
    • s3-accelerate.amazonaws.com
    • *.amazonaws.com
    • *.*.amazonaws.com
    • *.*.*.amazonaws.com

Examples of firewall configurations

• Palo Alto Networks® firewalls: Configure 'Decryption Exclusions' (external link).