Troubleshooting
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      3. Troubleshooting

      Proxy-firewall configuration - PIX4Dmatic

      If a proxy server is being used or a firewall is in place, some exceptions need to be configured to allow the traffic between the device on which PIX4Dmatic is being used and Pix4D and AWS (Amazon Web Servers).

      Error 0xc0000142: Users have reported that the exceptions listed in this article have been helpful in resolving error 0xc0000142. For more information: Error 0xc0000142 - PIX4Dmatic

      The allowed traffic should include a rule with the following exceptions:

      Ports

      • 443 for HTTPS communication.

      Domains

      It is best to authorize the root Pix4D and AWS levels and any sub-domain as follows:

      • *.pix4d.com
        • cloud.pix4d.com,
        • account.pix4d.com,
        • api.account.pix4d.com,
        • webgis.pix4d.com,
      • prod-pix4d-*.s3.amazonaws.com,
      • prod-pix4d-*.s3-accelerate.amazonaws.com:
        • prod-pix4d-cloud-default.s3.amazonaws.com,
        • prod-pix4d-cloud-default.s3-accelerate.amazonaws.com,
        • prod-pix4d-cloud-eu-central-1.s3.amazonaws.com,
        • prod-pix4d-cloud-eu-central-1.s3-accelerate.amazonaws.com,
        • prod-pix4d-cloud-kkc.s3.amazonaws.com,
        • prod-pix4d-cloud-kkc.s3-accelerate.amazonaws.com,
        • prod-pix4d-private-cloud-kr-ap-northeast-2.s3.amazonaws.com,
        • prod-pix4d-private-cloud-kr-ap-northeast-2.s3-accelerate.amazonaws.com.

      Tip:  The full list of domains is optional. This setup will work correctly, even if only the three main domain names listed are used. 

      • *.pix4d.com
      • prod-pix4d-*.s3.amazonaws.com
      • prod-pix4d-*.s3-accelerate.amazonaws.com