Here is a list of recommended steps, useful tips and information to start working with any Pix4D software, cloud application, image acquisition app or piece of hardware.
IN THIS ARTICLE
Create a Pix4D account
Activate your paid license
Some more useful information about your license and your account
Included and additional services
Recommended online resources
How to contact Pix4D
Get started with your product
Create a Pix4D account
If you still don’t have a Pix4D account, you can sign up by following these instructions.
Wondering why you need a Pix4D account?
- To start a trial.
- To activate a paid license.
- To contact technical support, service included in your trial or paid license.
Activate your paid license
If you bought your license on our online store, there is no additional action needed; your license is already active!
Did you buy your license from one of our sales representatives or an official partner instead? Activate your license with the license key/coupon code in the license certificate or the coupon you received from the sales representative.
Some more useful information about your license and your account
Desktop 
Pix4D desktop licenses are floating licenses with a specific number of seats. This means that you can log out of a desktop application on a computer and log into it on another one. You do not need to uninstall the software to use it on a different computer.
The number of seats available for your license defines the number of computers on which you can simultaneously use the desktop license.
Cloud 
There is no limit on the number of devices on which you can simultaneously use the license, create and access your cloud projects.
Included and additional services
Technical support
All paid and trial licenses and plans include technical support! The dedicated team will be pleased to help you with any technical questions you might have. You can contact Technical Support at this link.
Premium support, Onboarding service, and Training
Pix4D also offers various additional paid services for you to benefit from professional photogrammetry and mapping expertise and deep product knowledge.
Premium Support service is designed for customers who want to benefit from extended technical assistance, relying on guaranteed fast response times and a dedicated success manager, among other features.
Do you need assistance getting on board faster? You can also opt for our Onboarding service, which will grant you dedicated help and personalized tips during your onboarding phase.
Choose one of our Training options to elevate your knowledge with our experts! Check out all the options!
For any questions regarding our portfolio, license options, prices, and additional services, to request an invoice and/or a quotation, please contact Sales.
Recommended online resources
There is plenty of material ready for you to explore and learn anytime with just a few clicks. Here are the resources we particularly recommend:
How to contact Pix4D
- For quotes, invoices, and payment help, contact Sales.
- For technical requests, ask Pixie, our technical chatbot, on the Technical Support page.
- Ask training-related questions at training@pix4d.com or request a quote.
- Request an onboarding service to our Customer Success team.
- Contact Marketing at marketing@pix4d.com.
Get started with...
PIX4Dmapper 
Software download and installation
Download PIX4Dmapper from the download page and install the application.
Tips about your paid license
We encourage you to activate the Remote device deactivation feature so that you can remotely deactivate a device in the future in case of need. For more information: Enable remote device deactivation for deactivating a device remotely - PIX4Dmapper.
Before switching to your paid license, ensure you are not using the Discovery version of the software (the grey Pix4D discovery logo is displayed and step 3 is greyed out). If that is the case, log out, then re-open the application and select the license key of the paid license.
Start using the Pix4D application
- Launch the PIX4Dmapper application on your computer.
- Log in with your Pix4D credentials and select the available license when asked.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dmapper release notes.
PIX4Dmatic 
Software download and installation
Download PIX4Dmatic from the download page and install the application.
Start using the Pix4D application
- Launch the PIX4Dmatic application on your computer.
- Log in with your Pix4D credentials and select the available license when asked.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dmatic release notes.
PIX4Dsurvey 
Software download and installation
Download PIX4Dsurvey from the download page and install the application.
Start using the Pix4D application
- Launch the PIX4Dsurvey application on your computer.
- Log in with your Pix4D credentials and select the available license when asked.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dsurvey release notes.
PIX4Dfields 
Software download and installation
Download PIX4Dfields from the download page and install the application.
Start using the Pix4D application
- Launch the PIX4Dfields application on your computer.
- Log in with your Pix4D credentials and select the available license when asked.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dfields release notes.
PIX4Dreact 
Software download and installation
Download PIX4Dreact from the download page and install the application.
Start using the Pix4D application
- Launch the PIX4Dreact application on your computer.
- Log in with your Pix4D credentials and select the available license when asked.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dreact release notes.
PIX4Dengine SDK 
Software download and installation
Download the PIX4Dengine SDK software package from the download page. Then install the application.
Start using the Pix4D application
Check out our getting started guide for PIX4Dengine SDK.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: PIX4Dengine SDK release notes.
PIX4Dengine Cloud API
Create a Pix4D account
If you still don’t have a Pix4D account, you can sign up following these instructions.
Start using the Pix4D application
Check out our first example guide for PIX4Dengine Cloud API.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: PIX4Dengine Cloud API release notes.
PIX4Dcloud 
/ PIX4Dcloud Advanced 
Create a Pix4D account
If you still don’t have a Pix4D account, you can sign up following these instructions.
Start using the Pix4D application
- Go to the cloud app link from your preferred browser: PIX4Dcloud.
- Log in with your Pix4D credentials.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dcloud / PIX4Dcloud Advanced.
PIX4Dcatch 
App download and installation
Download PIX4Dcatch from the Play Store or the App Store and install it on your device.
- A Pix4D account is required to export PIX4Dcatch projects on your device. You can sign up following these instructions.
- A PIX4Dcloud / PIX4Dcloud Advanced license is required to upload the project for cloud processing
- A PIX4Dmapper/PIX4Dmatic (trial, discovery, OTC, monthly, and yearly) license is required to process the project in PIX4Dmapper/PIX4Dmatic
Start using the Pix4D application
- On your device, launch PIX4Dcatch.
Want to know what's new in Pix4D?
Keep up-to-date with product updates for improved and new functionalities in Pix4D: follow the PIX4Dcatch release notes (iOS / Android).
RTK devices
Need some help to start using the RTK rovers with the PIX4Dcatch app?
Check out our getting started guide for the RTK devices
PIX4Dcapture Pro 
App download and installation
Download PIX4Dcapture Pro from the Play Store or the App Store and install it on your device.
You can install too the app for your remote controller here
PIX4Dcapture is a free app, and you don't need a paid license to use it.
Start using the Pix4D application
On your device, launch PIX4Dcapture Pro.