Billing and licensing FAQ

This article contains the most frequently asked questions on billing and licensing for Pix4D products.

Can Pix4D software be tried for free?

A 15-day trial is offered to new users after creating an account. For more information about getting the trial licenses: How to get a trial license for Pix4D product.

Can a one-month subscription be purchased?

Yes. Pix4D subscriptions are renewed monthly or annually. In order to stop being charged, the subscription needs to be canceled before the end of the current billing cycle (see How to change or cancel a subscription). If the subscription license was canceled or expired, a new one must be purchased. This will default to monthly or yearly renewal, depending on the newly purchased license.

Which payment options are accepted?

Visa, MasterCard (all countries), American Express (only for Canada and the United States), Discover, and JCB (for selected countries), and PayPal (only for the United States) are accepted. Wire transfers are also possible upon online checkout or can be assisted by our Sales team.

Is there any fee applied for international payment?

When customers make purchases in a foreign currency or through an overseas bank, many banks and credit card issuers may impose foreign transaction fees. These fees, known as foreign transaction fees (FTEs), are typically charged as a percentage of the total purchase amount, usually ranging from 1% to 3%. It's important to be aware of these potential charges when making international transactions. These fee structures are not defined or controlled by Pix4D.

If you are unsure about how these fees will impact the final price, please get in touch with your bank/credit card issuer for more information.

Pix4D has local sales teams in four countries (Switzerland, Germany, the United States of America, and Japan), which might help in some cases. Alternatively, it is also possible to reach out to local resellers: Locate your nearest Pix4D partner.

Where can I find my invoices?

Past invoices can be found on the user account page. This is useful for finding past invoices.

1. Open the user account page (log in with your Pix4D account if necessary).
2. Click Account settings in the left sidebar.
3. Click the Billing & payment tab.
4. Scroll to the bottom of the page. The invoices are in the Invoices section.
5. To download a specific invoice, click on the three dots on the right and then click Download.

How to add, update, and delete credit/debit card details?

For users in the credit balance system, changes in the credit/debit card details can be made upon the checkout process.

What happens if the credit card information is removed from the account page?

Payment methods cannot be added or removed from the account. All the changes on the credit/debit information can be made upon checkout.

More information can be found in this article: Managing the payment method information.

How to add additional cloud credits to a PIX4Dcloud subscription?

More credits can be purchased online or assisted by our Sales team.

How to change or cancel a subscription?

Canceling of a subscription is available anytime from the subscription page. Any cancellations will be reflected only at the end of the existing billing cycle. If a subscription is canceled, it will not renew automatically. The billing will not occur at the end of the current billing cycle. For more information: How to cancel the subscription plan.

Are Cloud data accessible after the subscription is canceled?

Data are retained on PIX4Dcloud for 60 days after the subscription ends. The access to view all of the previously created 2D maps and 3D models is guaranteed during this period. After the 60 days, the data is deleted. Subscribing to a paid plan within this 60-day window will reactivate all features and remove the expiry date from the projects and data. For more information: Storage expiration policy - PIX4Dcloud.

How do I change my subscription from PIX4Dcloud to PIX4Dcloud Advanced?

In order to change a user's subscription from PIX4Dcloud to PIX4Dcloud Advanced, a user will need to cancel the current PIX4Dcloud subscription and then purchase a new PIX4Dcloud Advanced subscription. Alternatively, the user can also contact our Sales Department for assistance.

Instructions on how to cancel a subscription plan: How to cancel the subscription plan.

How do I switch from a monthly subscription to an annual subscription?

In order to switch from the monthly license to the annual license, the user will need to cancel the current monthly subscription and then purchase a new annual subscription. Alternatively, the user can contact our Sales Team for assistance.

Instructions on how to cancel a subscription plan: How to cancel the subscription plan.

I purchased a license/subscribed to a plan for a product. However, I want another product instead. Can I simply get the product switched?

Licenses cannot be switched for other products. If you are interested in another product, please reach out to our Sales Team for assistance.

We will refund the first product and you purchase the wanted product. 

Can I exchange a license for one product for a license for another product?

No, it is not possible to exchange a license for one product for a license for another product. If you purchased the wrong product, or if you are interested in another product, please reach out to our Sales Team for assistance.