Billing and licensing FAQ

Can Pix4D software be tried for free?

A 15-day trial is offered to new users after the creation of an account.

Which payment options are accepted?

Visa, MasterCard and American Express are accepted. Wire transfers are also possible (contact our Sales team for this option).

How to add, update, delete credit/debit card details?

Managing credit/debit card information can be done from the Account Settings section of the personal account. A detailed explanation in Managing the credit/debit card information.

Can a one-month subscription be purchased?

Yes. Pix4D subscriptions are renewed monthly or annually. In order to stop being charged, the subscription needs to be cancelled before the end of the current billing cycle (see How to change or cancel a subscription). To use Pix4D in the future, a new subscription needs to be purchased, which will default to monthly or yearly renewal.

Can additional Cloud processing be purchased for a Pix4Dmapper perpetual/yearly license?

It is possible. Contact our Sales team for more information.

How to change or cancel a subscription?

Modifications or cancelling of a subscription are available at any time from the subscription page. Any downgrade changes, including cancellations, will be reflected only at the end of the existing billing cycle. If a subscription is cancelled, it will not renew automatically and the billing will not occur at the end of the current billing cycle. For more information: How to cancel the subscription plan.

How to upgrade a subscription to obtain more Cloud allowance?

If a subscription is already active, its upgrade is possible at any time from the manage section of the subscription page. A prorated one-time fee for the remainder of the current billing period will be charged.

What happens if the credit card information is removed from the account page?

If credit card information is removed and is not present for the next billing period, the auto-renewal of the subscription will not take place and the plan will be cancelled. The plan can be restarted at any time and no charges are applied.

Are Cloud data accessible after the subscription is cancelled?

Data are retained on Pix4D Cloud for 180 days after the subscription ends. The access to view all of the previously created 2D maps and 3D models is guaranteed during this period. After the 180 days, the data is deleted. Subscribing to a paid plan within this 180-day window will reactivate all features, and remove the expiry date from the projects and data. For more information: Retention policy of Pix4D Cloud projects.

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6 comments

  • michael richardson

    Hello,

    We are a little confused about the billing and wanted to clear it up. We recently noticed we started to get billed for the Yearly subscription but didn't do it intentionally. However, we are interested in starting the yearly billing and according to the webpage we are on the Yearly cycle. But we just receive an invoice for a monthly charge of the standard $350. Can you help us understand which subscription cycle we are currently on? and if we need to make any adjustment to get on to the yearly please provide us with any details?

    Michael

  • Kapil (Pix4D)

    Hi Michael, 

    Could you please contact the technical sales at Sales@pix4d.com or generate the support ticket for the issue HERE?

  • TOPOSERVIS TOPOGRAFIA

    Hola buenas tardes

    hay alguien con quien pueda contactarme y me guie con la compra?

    gracias.

  • Lorena Uzquiza

    Buenos días Toposervis, 

    Muchas gracias por su interés en Pix4D.

    Le contacto a través de su correo para informarle de las opciones que Pix4D ofrece y ayudarle en la compra. 

    Un saludo

    Lorena

  • Grigor Nikolov

    I paid for another month because it is not active

  • Marco (Pix4D)

    Dear Grigor,

    As a first comment, I would recommend you to not publish your own personal data on our Knowledge Base. This content is public and you might not want to share this on internet.

    What is exactly your issue?
    I would recommend you to contact our Sales department.
    https://www.pix4d.com/contact

    Thank you,
    Best

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