How to cancel the subscription plan

The subscription plan can be canceled or edited at any time. Canceling the plan means deactivating the auto-renewal option and the associated billing. For PIX4Dcloud, the cloud allowance or credit is still defined by the purchased plan and is valid until the subscription's end date.

Cancel subscription under the credit system

Cancel subscription from an individual user account

1. Go to https://account.pix4d.com/plan/manage.
2. Under Plans and licenses, click over the plan that should be canceled.
   
3. Click Edit plan.
4. Click Cancel Subscription > Cancel now.
   
5. A Cancellation pending status is showing under My Plans tab.

Cancel subscription from an Organization

1. Go to https://account.pix4d.com/plan/manage.
2. Under Organizations plans & licenses, click over the license that should be canceled.
3. Click Edit plan.
4. Click Cancel Subscription > Cancel now.
5. A Cancellation pending status is showing under Organization plans & licenses tab.

Cancel subscription for a user under the images/projects allowances system

Note that a minority of users still have their accounts under the images/projects allowances system. In these cases, the interface of the subscription cancellation page is different. To cancel a subscription in this system, see the following instructions.

Read more.