Account and license
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      1. Pix4D Documentation
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      3. Account and license

      How to cancel a subscription plan

      A subscription plan can be canceled or edited at any time. Canceling the plan means deactivating the auto-renewal option and the associated billing. For PIX4Dcloud, the cloud credits are defined by the purchased plan and is valid until the subscription's end date.

      IN THIS ARTICLE

      Cancel subscription from an individual user account
      Cancel subscription from an Organization
      Cancel subscription from Apple's App Store

      Note: Once a subscription is canceled, the license will remain valid until the last day of validity. It is, therefore, possible to cancel a subscription before the renewal and continue using the license after the cancellation until the last day of validity.

      Cancel subscription from an individual user account

      1. Go to https://account.pix4d.com/plan/manage.
      2. Under Plans and licenses, click over the plan that should be canceled.
      3. Click Edit plan.
      4. Click Cancel Subscription > Cancel now.

      5. Add the main reason for your cancelation by selecting it from the list and clicking Confirm.
      6. A Your cancellation request has been successfully registered appears.
      7. The Auto-Renewal status will change to Disabled. The license will still work until the last validity day (expiration date).
      8. By clicking on Edit plan again, you will see a Cancellation pending status tab.

      Cancel subscription from an Organization

      1. Go to https://account.pix4d.com/plan/manage.
      2. Select the organization holding the subscription you would like to cancel
      3. Under Organizations plans & licenses, click over the license that should be canceled.
      4. Click Edit plan.
      5. Click Cancel Subscription > Cancel now.
      6. Add the main reason for your cancelation by selecting it from the list and clicking Confirm.
      7. A Your cancellation request has been successfully registered appears.
      8. The Auto-Renewal status will change to Disabled. The license will still work until the last validity day (expiration date).
      9. By clicking on Edit plan again, you will see a Cancellation pending status tab.

      Note: You will receive an email confirming the subscription cancellation. The email is sent to the email belonging to your Pix4D account. Make sure you have access to that email inbox.

       

      Cancel subscription from Apple's App Store

      Note: This is valid only for PIX4Dcatch licenses or trials requested via Apple's App Store.

      Licenses purchased or requested on Apple's App Store are managed by Apple, and the procedure described in the previous sections cannot be used.

      To cancel a subscription for a license purchased on Apple's App Store, please follow this procedure on your iOS device:

      • Open the Settings app
      • Tap your Apple ID (your name at the top)
      • Tap Subscriptions
      • Tap the PIX4Dcatch Subscription
      • Tap Cancel Subscription (you need to scroll down if needed)

      Tip: More information can be found here: How to cancel a subscription on your iPhone (external link apple.com).