A valid Support & Upgrades gives access to personal technical support and to the latest product versions as soon as they are released. If the Support & Upgrades has expired or is about to expire, it is possible to be renewed online.
Support & Upgrades has not expired yet
To extend Support & Upgrades before its expiration:
For users without Organization management
- Go to the account page and login with the credentials of the Pix4D account associated with the license.
- On the left sidebar, select Plans and licenses.
- Select Licenses.
- Select Advanced Settings.
- Scroll down the section of the active license, and next to Support & Upgrades, click Extend now.
For users using Organization management
- Go to the account page and login with the credentials of the Pix4D account associated with the license.
- Click on your name in the top right corner and select your organization containing the license.
- On the left sidebar, select Plans and licenses.
- Select Advanced Settings.
- Scroll down the section of the active license, and next to Support & Upgrades, click Extend now.
Note: Only the owner of an organization can Extend the Support and Upgrades. Learn more about Organization Management roles here: Roles.
Support & Upgrades has expired
To renew Support & Upgrades after its expiration:
For users without Organization management
- Go to the account page and login with the credentials of the Pix4D account associated with the license.
- On the left sidebar, select Plans and licenses.
- Select Licenses.
- Select Advanced Settings.
- Scroll down the section of the active license, and next to Support & Upgrades, click Buy now.
For users using Organization management
- Go to the account page and login with the credentials of the Pix4D account associated with the license.
- Click on your name in the top right corner and select your organization containing the license.
- On the left sidebar, select Plans and licenses.
- Select Advanced Settings.
- Scroll down the section of the active license, and next to Support & Upgrades, click Buy now.
Note: Only the owner of an organization can buy the Support and Upgrades. Learn more about Organization Management roles here: Roles.