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How to subscribe to the Maintenance Plan

An active Maintenance Plan gives access to personal technical support and to the latest product versions as soon as they are released. If the Maintenance Plan has expired, it can be renewed online.

IN THIS ARTICLE:

How to subscribe to the Maintenance Plan
How to cancel a Maintenance Plan

The Maintenance plan allows users with a One-Time Charge (OTC) license to get access to newer software versions and technical support.

This is replacing the legacy Support and Upgrades (S&U) and is subscription-based; it is renewing automatically at the end of the period (if not canceled). The price difference between the purchase "before expiration" and "after expiration" has been discontinued. Now the price is the same, whether purchased before or after expiration.

Note: The subscription to a Maintenance Plan is applied directly to the selected license, and you will not receive a new license key.

How to subscribe to the Maintenance Plan

To subscribe to the Maintenance Plan:

  1. Open your account page and log in with your Pix4D account.
  2. Under Your Organizations, select the Dashboard of your organization holding the license(s) you want to check.
  3. On the left sidebar, select Plans and licenses.


  4. Scroll down the section of the active license, and next to Support & Upgrades, click
    Get support and upgrade.
    image (12)

  5. You will be redirected to the e-commerce page, where you will be prompted to subscribe to a Maintenance Plan.
 

Note: The Loyalty Maintenance Plan is a less expensive version available to customers who purchased an OTC license before January 2026. Contact our Sales Team to learn more about it.

How to cancel a Maintenance Plan

To cancel a Maintenance Plan, please follow the same procedure as described in the How to cancel a subscription plan article.

Note: Only the Organization's Owners and Managers can subscribe to or cancel a Maintenance Plan. Learn more about Organization Management roles here: Roles.