Account and license

How to renew Support and Upgrades

 

A valid Support & Upgrades gives access to personal technical support and to the latest product versions as soon as they are released. If the Support & Upgrades has expired or is about to expire, it is possible to be renewed online.

Support & Upgrades has not expired yet

To extend Support & Upgrades before its expiration:

For users without Organization management

  1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
  2. On the left sidebar, select Plans and licenses.


  3. Select Licenses.
  4. Select Advanced Settings.


  5. Scroll down the section of the active license, and next to Support & Upgrades, click Extend now.
    PIX4Dmapper renew support upgrades extend now

For users using Organization management

  1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
  2. Click on your name in the top right corner and select your organization containing the license. 


  3. On the left sidebar, select Plans and licenses.
  4. Select Advanced Settings.


  5. Scroll down the section of the active license, and next to Support & Upgrades, click Extend now.
    PIX4Dmapper renew support upgrades extend now

Note: Only the owner of an organization can Extend the Support and Upgrades. Learn more about Organization Management roles here: Roles.

Support & Upgrades has expired

To renew Support & Upgrades after its expiration:

For users without Organization management

  1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
  2. On the left sidebar, select Plans and licenses.


  3. Select Licenses.
  4. Select Advanced Settings.
  5. Scroll down the section of the active license, and next to Support & Upgrades, click Buy now.
    PIX4Dmapper renew support upgrades buy now

For users using Organization management

  1. Go to the account page and login with the credentials of the Pix4D account associated with the license.
  2. Click on your name in the top right corner and select your organization containing the license. 


  3. On the left sidebar, select Plans and licenses.
  4. Select Advanced Settings.

  5. Scroll down the section of the active license, and next to Support & Upgrades, click Buy now.

    PIX4Dmapper renew support upgrades buy now

Note: Only the owner of an organization can buy the Support and Upgrades. Learn more about Organization Management roles here: Roles.