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PIX4Dcloud Retention and Storage Policy

PIX4Dcloud applies a retention policy to ensure efficient data management and consistent access to cloud resources. When all licenses associated with a PIX4D Organization expire, projects stored in PIX4Dcloud follow a defined deletion schedule. Once deleted, datasets cannot be recovered.

For details on feature access before and after license expiration, see: Feature availability - PIX4Dcloud and PIX4Dcloud Pro.

IN THIS ARTICLE

License types affecting data retention
Data deletion after license expiration
Credit retention policy
Cloud storage limits (Fair usage policy)
Additional notes

License types affecting data retention

PIX4Dcloud verifies whether any valid license is present in the organization. As long as at least one qualifying license is active, projects remain available.

Trial Licenses

  • PIX4Dcloud Pro trial

  • PIX4Dmatic / PIX4Dsurvey trial

  • PIX4Dfields / PIX4Dreact trial

  • PIX4Dcatch trial

Paid Licenses

  • PIX4Dcloud Starter / PIX4Dcloud Pro rental license or subscription.

  • PIX4Dcloud Enterprise.

  • PIX4Dengine Cloud rental license.

  • PIX4Dmatic / PIX4Dsurvey / PIX4Dfields / PIX4Dreact one-time charge license with valid Maintenance Plan.

  • PIX4Dcatch rental license or subscription.

  • PIX4Dmatic / PIX4Dsurvey / PIX4Dfields / PIX4Dreact / PIX4Dmapper rental license or subscription.

  • PIX4Dmapper one-time charge with valid Maintenance Plan.

Data deletion after license expiration

When none of the above licenses are active, project deletion follows the schedules below.

Retention Periods

  • Trials: Projects are deleted 30 days after the trial license ends.

  • Paid licenses (Monthly, yearly, Enterprise, and one-time charge licenses): Datasets are deleted 60 days after the expiration of the license or Maintenance Plan. In the case of the Enterprise license the Team Access Control data is also deleted 60 days after the expiration of the license.

Email Notifications

PIX4D sends automatic reminders before deletion takes place.

Expired Trials

  • 7 days before deletion

  • 1 day before deletion

Expired Monthly, Yearly, and One-time charge Licenses

  • 30 days before deletion

  • 7 days before deletion

  • 1 day before deletion

A project is created with a PIX4Dcloud Pro trial:

  • If a PIX4Dcloud rental license is purchased 20 days after the trial expires, the project remains available.

  • If the license is purchased 31 days after expiration, the project has already been deleted and is no longer accessible.

Example: A project is created with a PIX4Dcloud Pro trial:

  • If a PIX4Dcloud rental license is purchased 20 days after the trial expires, the project remains available.

  • If the license is purchased 31 days after expiration, the project has already been deleted and is no longer accessible.

FAQ: Where can I find the storage space for the Cloud?

Currently, cloud storage space usage metrics are not directly visible within the Organization dashboard in PIX4Dcloud. If you require an exact measurement of the storage space occupied by datasets across your Organization, please submit a request to our Support team. 

 


Credit retention policy

Information:  Credits remain available as long as there is a valid license is active under the Organization.

Credits are deleted 60 days after the license expires.

Cloud storage limits (Fair usage policy)

PIX4D applies a Cloud Fair Usage Policy to ensure equal and efficient access to storage resources. Limits vary depending on the product license.

Product / License type Storage limit
PIX4Dmatic, PIX4Dsurvey, PIX4Dfields, PIX4Dreact 15 GB
PIX4Dcloud Starter, PIX4Dcatch Professional 500 GB
PIX4Dcloud Pro 2 TB
PIX4Dcloud Teams 5 TB
PIX4Dcloud Enterprise  10 TB

Important: Storage limits do not combine across licenses.
Example: A user with a PIX4Dmatic license (15 GB) and a PIX4Dcloud Standard license (500 GB) has a total limit of 500 GB, not 515 GB.

Note: PIX4D may contact users who exceed fair usage thresholds and request a reduction in storage consumption.

Additional notes

  • Deleted projects cannot be restored.

  • Maintaining an active license ensures continuous access to data and cloud resources.