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      Storage policy - PIX4Dcloud

      After one of the following licenses expires, all projects that were created on PIX4Dcloud with the associated Pix4D account are deleted based on the PIX4Dcloud storage expiration policy. This means the datasets are not accessible anymore.

      For more information on the feature availability before and after the license expires, please read: Feature availability - PIX4Dcloud and PIX4Dcloud Advanced.

      • A PIX4Dinspect trial
      • A PIX4Dinspect rental license
      • A PIX4Dcloud Advanced trial
      • A PIX4Dcloud/PIX4Dcloud Advanced rental license/subscription
      • A PIX4Dengine Cloud trial
      • A PIX4Dengine Cloud rental license
      • A PIX4Dmatic/PIX4Dsurvey/PIX4Dfields/PIX4Dreact perpetual license with a valid Support and Upgrade (S&U)
      • A PIX4Dmatic/PIX4Dsurvey trial license
      • A PIX4Dfields/PIX4Dreact trial license
      • A PIX4Dmatic/PIX4Dsurvey/PIX4Dfields/PIX4Dreact rental license/subscription
      • PIX4Dmapper rental license/subscription
      • PIX4Dmapper perpetual license with valid Support and Upgrade (S&U)

      If none of the above licenses is valid, projects are deleted:

      • For trials, 30 days after the end of the license validity.
      • For all monthly, yearly, and perpetual licenses and subscriptions, 2 months after the end of the license/subscription validity.

      Notification emails are sent to inform users:

      • 7 days, and 1 day before proceeding with the deletion, for expired trials.
      • 30 days, 7 days, and 1 day before proceeding with the deletion, for all expired monthly, yearly, and perpetual licenses and subscriptions.
      Example: A project is created with a PIX4Dcloud Advanced trial. 20 days after the trial expires, a PIX4Dcloud rental license is purchased: the project will not be deleted.
      However, if the rental license is purchased 31 days after the trial has expired, the project will be deleted and will not be accessible anymore.

      Free storage limit

      As part of our new cloud service offerings, Pix4D has established a Cloud Fair Usage Policy to ensure efficient and equitable resource usage. This policy outlines the storage limits associated with each product license and provides guidelines on actions that will be taken if these limits are exceeded.

      • PIX4Dmatic, PIX4Dsurvey, PIX4Dfields, and PIX4Dreact: 15 GB

      • PIX4Dcloud Standard: 500 GB

      • PIX4Dcloud Advanced: 2 TB

      • PIX4Dcloud Enterprise or Engine Cloud: 20 TB

      Important: Pix4D strives to provide sufficient storage for its users. However, Pix4D reserves the right to occasionally request certain users to reduce their storage usage if it identifies excessive or unfair storage usage.

      Warning: The total storage is not the sum of all licenses. As an example, a user with a PIX4Dmatic and a PIX4Dcloud standard license will be able to store up to 500 GB.