PIX4Dcloud Retention and Storage Policy

PIX4Dcloud applies a retention policy to ensure efficient data management and consistent access to cloud resources. When all licenses associated with a Pix4D Organization expire, projects stored in PIX4Dcloud follow a defined deletion schedule. Once deleted, datasets cannot be recovered.

For details on feature access before and after license expiration, see: Feature availability - PIX4Dcloud and PIX4Dcloud Advanced.

License types affecting data retention

PIX4Dcloud verifies whether any valid license is present in the organization. As long as at least one qualifying license is active, projects remain available.

Trial Licenses

• PIX4Dcloud Advanced trial

• PIX4Dengine Cloud trial

• PIX4Dmatic / PIX4Dsurvey trial

• PIX4Dfields / PIX4Dreact trial

Paid Licenses

• PIX4Dcloud / PIX4Dcloud Advanced rental license or subscription

• PIX4Dengine Cloud rental license

• PIX4Dmatic / PIX4Dsurvey / PIX4Dfields / PIX4Dreact perpetual license with valid Support & Upgrade (S&U)

• PIX4Dmatic / PIX4Dsurvey / PIX4Dfields / PIX4Dreact / PIX4Dmapper rental license or subscription

• PIX4Dmapper perpetual license with valid S&U

Data deletion after license expiration

When none of the above licenses are active, project deletion follows the schedules below.

Retention Periods

• Trials: Projects are deleted 30 days after the trial license ends.

• Monthly, yearly, and perpetual licenses: Projects are deleted 60 days after the expiration of the license or S&U.

Email Notifications

PIX4D sends automatic reminders before deletion takes place.

Expired Trials

• 7 days before deletion

• 1 day before deletion

Expired Monthly, Yearly, and Perpetual Licenses

• 30 days before deletion

• 7 days before deletion

• 1 day before deletion

A project is created with a PIX4Dcloud Advanced trial:

• If a PIX4Dcloud rental license is purchased 20 days after the trial expires, the project remains available.

• If the license is purchased 31 days after expiration, the project has already been deleted and is no longer accessible.

Credit retention policy

Credits are deleted 60 days after the license expires.

Cloud storage limits (Fair usage policy)

Pix4D applies a Cloud Fair Usage Policy to ensure equal and efficient access to storage resources. Limits vary depending on the product license.

Additional notes

• Deleted projects cannot be restored.

• Maintaining an active license ensures continuous access to data and cloud resources.