PIX4Dcloud credit balance system when processing PIX4Dcatch projects

The amount of credits required to process a PIX4Dcatch project is calculated based on the number of images and the image resolution. The total credit cost will be displayed in the PIX4Dcatch app to inform before uploading to PIX4Dcloud.

For more information: Credit balance system - FAQ.

How to calculate the credit cost for a PIX4Dcatch project

Credit cost = Image resolution in megapixels (MP) * number of images /100.

The image resolution is measured in megapixels by multiplying image width by height.

The default resolution of PIX4Dcatch images is 2.7MP. Higher resolutions vary by device and can be calculated separately.

For more information and access to a PIX4Dcloud credit calculator: Credit balance system - FAQ

When uploading to PIX4Dcloud, the Project Cost and Account Balance field displays the number of credits needed to process the project along with the credits available.

Uploading a project with sufficient credits

With sufficient credits, tap Upload to process the project. When processing begins, an email is sent. When processing has finished, an email will also be sent.

Uploading a project with insufficient credits

If there are insufficient credits available to process a project, an alert will appear along with three options.

• Open PIX4Dcloud account: Open PIX4Dcloud to purchase additional credits. 
• Upload anyway: Upload the project to PIX4Dcloud, but processing is on hold until sufficient credits are added to the account with a valid PIX4Dcloud license. The project will be tagged Waiting for Capacity to indicate this status in the Project list.
• Cancel: This option cancels the upload and keeps the project saved on the mobile device.

How to purchase more credits

A certain number of credits will be provided based on the PIX4Dcloud Starter / PIX4Dcloud Pro subscription. When these run out, it will be necessary to purchase more to process further projects in PIX4Dcloud.

Additional credit bundles can be purchased from the PIX4D account page. To purchase additional credits:

1. Open and log in to PIX4Dcloud (cloud.pix4d.com).

    

2. Click the Account icon (with initial) and select Plans and products from the dropdown menu.
   

    

3. Select Credit transactions from the menu.
   
4. Select the appropriate package. A calculator is provided to assist in calculating the required credits.

Once additional credits are added to the account, it is possible to begin processing any projects currently in Waiting for capacity status.

For more information: Credit balance system - FAQ.