• 

  Pix4D user Account settings screen.

1. Go to the Pix4D user Account details tab.
   • Confirm this information matches the details on file with the card issuer or bank.
     • Cardholder's name.
     • City
     • Zip code.
     • Country.

      

   

   Pix4D payment method screen.

    

2. Go to the Pix4D user Billing and payment tab.
   • Confirm the Payment method.
     • Card number.
     • Card verification code (CVV).
3. Return to the e-commerce portal and try again.

For more information: Managing the credit/debit card information.

Bank transactions are frequently blocked for a variety of reasons. Please confirm:

• There is enough balance available on the account.
• Payment does not exceed the maximum amount allowed for a single charge.
• The card has not expired.

Additional steps:

• Contact the bank to understand the reason behind the payment failure.
• Try using another card.

The security of customer data is a top priority at Pix4D, and we have implemented 3-D Secure 2.0 with our online checkout. 3-D Secure 2.0 offers an additional layer of security for credit cards. If payment information has not been regularly updated in the Pix4D user account, new and recurring purchases may be declined.

Alternative payment links to try:

• For PIX4Dmapper yearly license.
• For PIX4Dmapper monthly license.

For more information: 3-D Secure 2.0 additional layer of security.

Contact the Pix4D Sales team for the following options:

1. Bank transfer.
2. Get a quote.
3. Paypal.