Unable to Process Projects from PIX4Dmatic to PIX4Dcloud

Licenses: This feature is available only to PIX4Dcloud Starter and PIX4Dcloud Pro licenses.

Roles:

Only Owners can buy licenses and credits
Only Owners, Managers and Editor can upload datasets from PIX4Dmatic to PIX4Dcloud.

Users may be unable to process a project from PIX4Dmatic to PIX4Dcloud due to one or more of the following reasons:

License issues:
- A “License required” pop-up appears when attempting to process in PIX4Dcloud.
- PIX4Dmatic and PIX4Dcloud licenses do not belong to the same Organization or the PIX4Dcloud license is expired or inactive.
Dataset exceeds image limit:
- PIX4Dcloud supports up to 4,000 images per project.
- Projects exceeding this limit cannot be processed.
Insufficient processing credits:
- The Organization does not have enough PIX4Dcloud credits to process the dataset.
- PIX4Dmatic does not notify users if credits are insufficient; the dataset will remain in “waiting for credits” status until more credits are available.

Check license validity:
- Open your Organization Dashboard.
- Confirm both PIX4Dmatic and PIX4Dcloud licenses belong to the same Organization.
- Verify the PIX4Dcloud license is active and valid.
Verify image limit:
- Ensure the dataset contains 4,000 images or fewer.
- If necessary, reduce the number of images or split the project into smaller datasets.
Confirm credit availability:
- Check available credits in your Organization.
- Estimate credit usage with the PIX4Dcloud Calculator.
- Purchase additional credits if required.

This article explains the most common causes of issues when processing projects from PIX4Dmatic to PIX4Dcloud, and provides guidance to troubleshoot and resolve them.