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Troubleshooting - PIX4Dcatch 

This article provides basic troubleshooting for the most frequent issues encountered by users. The following solutions are recommended when experiencing unexpected behaviors using PIX4Dcatch.

 

IN THIS ARTICLE

     Ensure PIX4Dcatch application is up-to-date
     Update the device's operating system
     Is the Internet Connection stable?
     Force restart
     Next Steps

Update the PIX4Dcatch application

It is recommended to use the latest version of Pix4Dcatch on the device. If running an older version, please upgrade to the latest version and try again.

PIX4Dcatch can be updated automatically or manually.

To update the application manually:

  1. Open the App Store.
  2. Tap the user profile icon icon at the top of the screen.
  3. Tap on App Updates.
  4. Tap Update next to the PIX4Dcatch app.

Note: Please check the technical release notes for iOS.

Update the device's operating system

It is recommended to install the latest version of the device's operating system.  Keeping the device updated ensures the latest security patches, bug fixes, and new features are installed.

Is the Internet Connection stable? 

While it is possible to capture projects without an internet connection or device reception, a stable internet connection is required for several key tasks, including uploading, geolocating, and connecting to the RTK rover. If the device reception drops, the application may freeze during processes such as uploading.

Force restart

In certain situations, a force restart may resolve issues. This action closes all running applications and clears any data from the random access memory (RAM). Although unsaved data in current use may be lost, data stored on the drive, installed applications, and device settings are not affected.

How to perform a force restart

  1. Press and quickly release the Volume up button.
  2. Press and quickly release the Volume down button.
  3. Press and hold the Side button.
  4. When the Apple logo appears, release the side button.

For more information, visit Apple's iPhone User Guide.

Next steps

If the issue persists after performing the steps above, users are encouraged to open a support ticket or seek help from other users in the PIX4D community.

To help the technical support team efficiently identify the root cause and provide a solution, users should share the following information:

  • Mobile device make, model, operating system.
  • A detailed description of the workflow that produced the unexpected behavior. Recording these steps in a video is the most effective way to present this data.
  • The project and application log files, exported from the device. For more information on exporting logs: How to export PIX4Dcatch project and application logs.
  • The quality report (if available).