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Not Receiving Notification Emails from PIX4D

If you are not receiving automated notification emails from PIX4D (such as account activation, password reset, or invitation to an organization), follow the general troubleshooting steps below to resolve common delivery issues.

 

IN THIS ARTICLE:

Introduction
Troubleshooting Steps
Specific Troubleshooting Guides 

Introduction

PIX4D relies on automated notification emails to keep you informed about important account activity. Receiving these emails is essential for managing your PIX4D account effectively and staying up to date with your workflows.

If you are experiencing issues receiving these critical communications, this article provides a general step-by-step guide to troubleshoot and resolve common email delivery issues.

Troubleshooting Steps

Allow Time for Delivery

Depending on the current system load, email delivery can occasionally take up to 1 hour. Wait at least 60 minutes before requesting a new notification.

Verify the Email Address Spelling

Check that your email address is spelled correctly in your account settings. If an incorrect or misspelled address was entered during registration, automated emails cannot be delivered.

Check Spam, Junk, and Promotional Folders

Automated messages may be misfiltered by your email provider. Inspect your Spam, Junk, Clutter, or Promotions folders.

  • Tip: Use your email provider's search bar to perform a global search across all folders for  noreply@pix4d.com.

Note: Most email providers delete spam messages automatically after 30 days.

Whitelist the Sender Address

All automated transactional and notification emails are sent from noreply@pix4d.com.

  • Add  noreply@pix4d.com to your personal email contacts or safe sender's list.
  • If you are using a corporate or organizational email address, contact your internal IT administrator to ensure noreply@pix4d.com and PIX4D email domains are not blocked by corporate spam filters or firewalls.
  • Whitelist the following IP addresses linked to HubSpot, our Customer Relationship Management (CRM) tool:
141.193.184.64/26
141.193.185.128/25
18.208.124.128/25
141.193.184.128/25
141.193.185.64/26
158.247.16.0/20
3.93.157.0/24
216.139.64.0/19
108.179.144.0/20
5 4.174.60.0/23
143.244.80.0/20
54.174.59.0/24
54.174.63.0/24
3.210.190.0/24
141.193.184.32/27
54.174.52.0/24
139.180.17.0/24
141.193.185.32/27
54.174.57.0/24
158.247.26.88

 

Review Inbox Filters and Forwarding Rules

Ensure you do not have custom inbox rules, filters, or auto-archive settings configured that automatically move or delete messages containing the sender  noreply@pix4d.com or keywords like "PIX4D". If you are using Gmail, you can access the filters from this link.

Specific Troubleshooting Guides 

For instructions tailored to account creation or password recovery, refer to the dedicated support articles: