Troubleshooting
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      3. Troubleshooting

      Error 0xc0000142 - PIX4Dmatic

      Error

      During the startup of PIX4Dmatic, the error 0xc0000142 appears and it is not possible to use the software.

      Cause

      A firewall or an antivirus blocks the software. After a software update, the firewall or antivirus might not recognize the new version as part of the same software, so the connections are blocked.

      Solution

      Give the firewall and/or the antivirus permissions to run the Pix4D software (for example, by updating the whitelist).

      If the issue persists, completely reinstall PIX4Dmatic as described here How to completely uninstall PIX4Dmatic and assign the permissions again.