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How to export PIX4Dcatch project and application logs

PIX4Dcatch produces both Project Logs and Application Logs, capturing detailed session and system activity to help technical support efficiently diagnose and resolve issues.

 

IN THIS ARTICLE

Export project log files
Export Application log files

All logs are stored locally on the device and can be exported as a compressed ZIP file for sharing and analysis. Exporting these files is a key step in troubleshooting, as they provide the detailed information needed for technical support to diagnose and resolve issues effectively.

PIX4Dcatch generates two types of logs:  Project Logs and Application Logs.

Project logs

The Project logs provide a comprehensive view of troubleshooting specific capture sessions, detailing technical performance and spatial data. Key information includes:

  • GPS tracks and location history
  • Detailed capture timeline
  • Georeferencing and spatial data accuracy
  • Hardware performance metrics during the session
  • Global logs specific to the capture environment

Application logs

The Application logs provide diagnostics for general app-wide events and connectivity before the data capture process begins. These logs typically include:

  • User login and authentication events
  • Account licensing status
  • General application errors
  • RTK connection status prior to capture

Export the project log files

Follow these steps to export the project's log files:

  1. Open PIX4Dcatch.
  2. On the Home screen, tap the projects folder projects folder icon and select the project.
    capture screen
  3. Select the desired project.
  4. Tap the export icon 8240439994653-2 (located at the top right corner of the screen).

    export-1
  5. Select Export logs log 
    export logs
  6. Choose the export method (e.g email, cloud storage, phone storage).

    methods export

  7. A .zip file containing the project folder will be generated. 

 Refer to How to export PIX4Dcatch projects to export the full project files.

Export the Application log files

The following procedure outlines the steps required to export the application logs from a mobile device. 

  1. Launch the PIX4Dcatch application.
  2. Select the User Profile icon .
  3. Scroll down to the Other section.
  4. Tap on theHelp icon to open the Help menu.
     
  5. Tap the Export Logs option to begin the compilation.
     
  6. Choose the export method (e.g email, cloud storage, phone storage).