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      Basemap display issue

      Error

      No basemap tile or satellite imagery is displayed.

      Description

      Pix4D software uses Mapbox as a basemap provider. Mapbox will shut down its Legacy Static tiles API as of November 1st, 2020. Hence, the current and previous version, which uses the older API will have issues with the basemap.

      Solutions

      1. Update the software to the latest version here.
      2. Keep using the older version without basemap or satellite imagery. There will be no impact on processing and delivering the results. However, the visual user experience will be lower and some operations may be harder to conduct.
      Information: For perpetual license holders: Valid Support and Updates is required to update the software to the latest version. To renew the Support and Updates, visit How to renew Support and Updates.

      Please find below the detailed list of affected software:

      Software
      Affected version
      Version with a fix
      Fix release date
      Pix4Dmapper
      4.6.1 or lower
      4.6.2 or higher
      November 2, 2020
      Pix4Dfields
      1.7.0 or lower
      1.7.1 or higher
      May 28, 2020
      Pix4Dreact
      1.1.0 or lower
      1.1.1 or higher
      March 17, 2020
      (Android) Pix4Dcapture
      4.9.0 or lower
      4.10 or higher
      October 26, 2020