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Basemap display issue

Error

No basemap tile or satellite imagery is displayed.

Description

Pix4D software uses MapTiler as the new provider for satellite and street map tiles. Previously, Pix4D relied on Mapbox, as a result, older software versions that used the Mapbox API no longer display basemaps or satellite imagery.

Solutions

  1. Update the software to the latest version here.
  2. Keep using the older version without basemap or satellite imagery. There will be no impact on processing and delivering the results. However, the visual user experience will be lower and some operations may be harder to conduct.
Information: For perpetual license holders: Valid Support and Updates is required to update the software to the latest version. To renew the Support and Updates, visit How to renew Support and Updates.

Please find below the detailed list of affected software:

Software
Affected version
Version with a fix
Fix release date
PIX4Dmapper
4.9.0 or lower
4.10.0 or higher
May 15, 2025
PIX4Dfields
1.7.0 or lower
1.7.1 or higher
May 28, 2020
PIX4Dreact
1.1.0 or lower
1.1.1 or higher
March 17, 2020
(Android) PIX4Dcapture
4.9.0 or lower
4.10 or higher
October 26, 2020