Basemap display issue
Pix4D software uses MapTiler as the new provider for satellite and street map tiles. Previously, Pix4D relied on Mapbox, as a result, older software versions that used the Mapbox API no longer display basemaps or satellite imagery.
Error
No basemap tile or satellite imagery is displayed.
Description
Pix4D software uses MapTiler as the new provider for satellite and street map tiles. Previously, Pix4D relied on Mapbox, as a result, older software versions that used the Mapbox API no longer display basemaps or satellite imagery.
Solutions
- Update the software to the latest version here.
- Keep using the older version without basemap or satellite imagery. There will be no impact on processing and delivering the results. However, the visual user experience will be lower and some operations may be harder to conduct.
Information: For perpetual license holders: Valid Support and Updates is required to update the software to the latest version. To renew the Support and Updates, visit How to renew Support and Updates.
Please find below the detailed list of affected software:
| Software | Affected version | Version with a fix | Fix release date |
| PIX4Dmapper | 4.9.0 or lower | 4.10.0 or higher | May 15, 2025 |
| PIX4Dfields | 2.8.0 or lower | 2.9 or higher | March 27, 2025 |
| PIX4Dreact | 1.5.0 or lower | 1.6 or higher | June 13, 2025 |
| PIX4Dcapture | 4.13.1 or lower | (none) | - |
| PIX4Dcapture Pro | 1.4.0 or lower | (none) | - |