IN THIS ARTICLE
Pix4D floating licenses
How to change my Pix4D account email?
How to transfer a license to a different Pix4D account?
Pix4D Educational licenses
Pix4D floating licenses
Pix4D licenses are floating licenses that allow one to:
- Be logged in to a Pix4D application on one or more devices (laptop or desktop machine) at the same time. The number of devices depends on the license.
- Install Pix4D desktop software on as many computers as wanted without the need to uninstall Pix4D desktop software to move the license to another computer.
If you are already using the software on the maximum number of seats allowed by your license (for instance two), it is not possible to log into the Pix4D desktop application on a third computer at the same time.
To free a seat, simply log out of the software on the computer you currently use your license on and log into the Pix4D app on the new computer of your choice. Learn more about How to log out of Pix4Dmapper.
If you do not have access to the computer currently using one of your multiple seats, you can remotely deactivate a device. Learn more about how to remotely deactivate a device.
How to change my Pix4D account email?
Please submit a request to Pix4D Support to change the email address of your account.
How to transfer a license to a different Pix4D account?
To transfer your license to a different Pix4D account:
- Temporarily deactivate any computer that is activated with your license. Learn how to log out Pix4Dmapper Desktop. You can also remotely deactivate your computer if it is inaccessible or corrupted, or if you recently reinstalled your computer's operating system or formatted its hard drive. Learn how to remotely deactivate a device.
- Create the Pix4D account that you want to transfer your license to at Sign up.
- Submit a request to Pix4D Support with the following details:
- The email address of the Pix4D account you want to transfer your license to.
- The 8-digit alphanumeric ID of the Pix4D license that you want to transfer.
- The ID number of any projects on PIX4Dcloud that you want to transfer.
- Written confirmation from the license's current owner that the license can be transferred.
- Confirm that all your devices are deactivated.
Note: The cloud projects will remain on the current account - after changing the license ownership, you will not be able to access the projects on PIX4Dcloud using the new email address.
Pix4D Educational licenses
Pix4D offers educational licenses with multiple seats. It is possible to set up PIX4Dmapper in a computer lab or classroom and manage the licenses' access. For more information, please refer to PIX4Dmapper installation for computer lab.
Pix4D also provides a PIX4Dmapper license to students at a reduced price. The requirement is that only a user having a professor license can invite students to purchase a semester or yearly license. For more information: Semester/yearly license of PIX4Dmapper for students.
Bonjour
Je viens d'acheter une licence pour un mois pour Pix4dMapper .. et aprés avoir télécharger la nouvelle version et fait "repair" je tombe toujours sur Pix4D Discovery
Merci de me donner la marche à suivre pour activer ma licence
Cordialement
Bonjour Christine,
Si le logiciel s'ouvre toujours en mode Discovery malgré le fait que vous ayez une license valide, il suffit à prioris de se délogger puis de se relogger en utilisant le bouton encadré en rouge dans la capture d'écran suivante:
Salutations,
Dear Sir/Madam,
Could you please assist on my PIX4DMapper license?
I do have a perpectual license but receive an e-mail saying that my license expired. please assist
Cassinda, Joao
Hi Joao,
Can you provide us with your email ID associated with the account? Also, if you can log in and use the software, you need not worry about the email. It might be your support and upgrade expired?
Thanks,
Momtanu
Hi,
We got a perpetual license but now we figure out that we don't have the cloud service. please assist.
email IT@dbsterlin.com
Thanks,
Sina
Hi Sina,
Out of privacy reasons, please send us a request by contacting us here: https://www.pix4d.com/contact-us
Best regards,
Teodora
morning .. we purchased a 2 year license for my classroom .. I have a notice about a fee due but confused as I dont know why having purchased the 2 year licence for the classroom ... can you confirm .. also which license as I have a classroom license ( 2018pix4d@gmail.com ) and a second license for another campus (warren.roberts@claremont.edu). Thanks!
Hi,
The license associated with 2018pix4d@gmail.com is edu-class (25 devices) and S&U expires on 25 April, 2021. warren.roberts@claremont.edu has a Mapper edu license (2 devices) and S&U expires on 25 Feb, 2020. For more information, I will ask you to contact us personally as Teodora, our colleague mentioned above.Thanks :-)
Hi,
I have purchased 3 permanent licences with 1 email. Unfortunately, my coworkers can see the other licence keys and I don't want this.
Now, I want to transfer 2 of licence keys to new emails.
Please, help me.
Thanks,
Reza
Hi Hamid, Please send us a personal support request. We can transfer the licenses to new accounts. You have to click on contact support here (https://support.pix4d.com/hc/en-us):
I need help martinezjayden92@gmail.com
Hi Ruderis, Can you explain a bit more? What help do you ned?
Hello,
we have changed to a new computer and forgot do logout off our license.
Can you please remove our old PC from the license so we could log in with our new device?
Hi,
I deactivated your device as requested,
Regards
Hi,
Hoping someone can help me out. Our support and upgrade expired in 2018 and when we look now to renew it, it says that its a 1-year extension (after expiry). Does this mean that if I renew today I still wont be covered by support and update?
Thanks
Hello,
The one-year extension is from the day you renew your support and updates. So, if you renew it today, it will be valid till 10/15/2021. To renew your support and updates visit, How to renew Support and Updates.
Regards,
Hi,
i have one email account and 5 license for using 5 device. can i use it ?
Regards & Thanks.
Hi,
You can use each license that it's valid and active.
Let me know if this answers your question.
Regards
Hi Baeta,
so, i can activation 5 license in 1 account email ya?
Regards,
Hi,
Yes, it is possible to activate 5 licenses under 1 account.
Regards
Hi.
I want remove this device.
Hello,
The device is deactivated.
Kind regards,
Hello,
We have a problem with the licenses.
When we logged in with our account, on the official website, one page says that our licenses never expire while one page says that they expired since last October. Could you help us solve the problem?
Thank you!
Hi Alina Zare
Thank you for your message.
It is true; you own a perpetual license.
What you see in red is that your Support & Updates service expired on Oct 9, 2020. Support & Updates will give you access to personalized technical support service as well as new versions of the Pix4Dmapper as soon as they are released. According to the expiration date, you can still download the latest 4.6.x version, and you can continue to use it (perpetual license).
If you want to renew your Support & Updates subscription, please click here.
Feel free to get in contact with our Sales team if you have any questions.
Not ready to renew? You can post your technical requests to our Community or explore our Knowledge Base.
Cheers