Pix4D licenses

 

Pix4D floating licenses

Pix4D licenses are floating licenses which allow the user to:

  • be logged in one or more computers - devices (laptop or desktop machine) at the same time
  • install Pix4D Desktop in as many computers as wanted without a need to uninstall Pix4D Desktop to move the license to another computer

If you have already activated all devices owned by your license (for instance 2) and you are trying to log in on a third computer, a Discovery license will be used.

To transfer a license from one computer to another simply log out of the software on the computer you are currently using your license, and log into the new computer of your choice. Learn more about how to log out Pix4Dmapper Desktop.
If you do not have access to the computer that is currently using one of your multiple seats, you can remotely deactivate a device. Learn more about how to remotely deactivate a device.

How to change my Pix4D account email?

It is possible to change an email address for the one which does not exist under any other Pix4D account.

Please submit a request to Pix4D Support to change the email address of your account.

How to transfer a license to a different Pix4D account?

To transfer your license to a different Pix4D account, please:

Temporarily deactivate any computer that is activated with your license. Learn how to log out Pix4Dmapper Desktop. You can also remotely deactivate your computer if it is inaccessible or corrupted, or if you recently reinstalled your computer's operating system or formatted its hard drive. Learn how to remotely deactivate a device.

Create the Pix4D account that you want to transfer your license to at Sign up.

Submit a request to Pix4D Support with the following details:

  • The email address of the Pix4D account you want to transfer your license to
  • The 8-digit alphanumeric ID of the Pix4D license that you want to transfer
  • The ID number of any projects on Pix4D Cloud that you want to transfer
  • Written confirmation from the license's current owner that the license can be transferred
  • Confirm that all your devices are deactivated
    Note: The cloud projects will remain on the current account - after changing the license ownership, you will not be able to access the projects on Pix4D Cloud using the new email address.

Pix4D license troubleshooter

Solve your licenses problems with the Pix4D license troubleshooter.

Was this article helpful?
0 out of 0 found this helpful

Article feedback (for troubleshooting, post here)

16 comments

  • Christine SELARL Vivies

    Bonjour

    Je viens d'acheter une licence pour un mois pour Pix4dMapper .. et aprés avoir télécharger la nouvelle version et fait "repair" je tombe toujours sur Pix4D Discovery

    Merci de me donner la marche à suivre pour activer ma licence

    Cordialement

     

  • Avatar
    Gaël (Pix4D)

    Bonjour Christine,

    Si le logiciel s'ouvre toujours en mode Discovery malgré le fait que vous ayez une license valide, il suffit à prioris de se délogger puis de se relogger en utilisant le bouton encadré en rouge dans la capture d'écran suivante:

    Salutations,

    Edited by Gaël (Pix4D)
  • Joao Cassinda

    Dear Sir/Madam,

     

    Could you please assist on my PIX4DMapper license?

    I do have a perpectual license but receive an e-mail saying that my license expired. please assist

     

    Cassinda, Joao

  • Momtanu (Pix4D)

    Hi Joao,

    Can you provide us with your email ID associated with the account? Also, if you can log in and use the software, you need not worry about the email. It might be your support and upgrade expired?

    Thanks,

    Momtanu

  • DJ Strom

    Hi,

    We got a perpetual license but now we figure out that we don't have the cloud service. please assist.

    email IT@dbsterlin.com

     

    Thanks,

    Sina

  • Avatar
    Teodora (Pix4D)

    Hi Sina,

    Out of privacy reasons, please send us a request by contacting us here: https://www.pix4d.com/contact-us

    Best regards,

    Teodora

  • Rio Hondo GIS Program

    morning .. we purchased a 2 year license for my classroom .. I have a notice about a fee due but confused as I dont know why having purchased the 2 year licence for the classroom ... can you confirm .. also which license as I have a classroom license ( 2018pix4d@gmail.com ) and a second license for another campus (warren.roberts@claremont.edu).  Thanks!

  • Momtanu (Pix4D)

    Hi,

    The license associated with 2018pix4d@gmail.com is edu-class (25 devices) and S&U expires on 25 April, 2021. warren.roberts@claremont.edu has a Mapper edu license (2 devices) and S&U expires on 25 Feb, 2020. For more information, I will ask you to contact us personally as Teodora, our colleague mentioned above.Thanks :-)

  • Hamid Khorshidi

    Hi,

     

    I have purchased 3 permanent licences with 1 email. Unfortunately, my coworkers can see the other licence keys and I don't want this.

    Now, I want to transfer 2 of licence keys to new emails.

    Please, help me.

    Thanks,

    Reza

  • Momtanu (Pix4D)

    Hi Hamid, Please send us a personal support request. We can transfer the licenses to new accounts. You have to click on contact support here (https://support.pix4d.com/hc/en-us):

  • Ruderis Molina
  • Momtanu (Pix4D)

    Hi Ruderis, Can you explain a bit more? What help do you ned?

  • Pix4D-Team 37 STRABAG

    Hello,

    we have changed to a new computer and forgot do logout off our license.

    Can you please remove our old PC from the license so we could log in with our new device?

     

  • Beata (Pix4D)

    Hi,

    I deactivated your device as requested,

    Regards

  • BPS Police Service

    Hi,

    Hoping someone can help me out.  Our support and upgrade expired in 2018 and when we look now to renew it, it says that its a 1-year extension (after expiry).  Does this mean that if I renew today I still wont be covered by support and update?

     

    Thanks

  • Kapil (Pix4D)

    Hello, 

    The one-year extension is from the day you renew your support and updates. So, if you renew it today, it will be valid till 10/15/2021. To renew your support and updates visit, How to renew Support and Updates.

    Regards,  

    Edited by Kapil (Pix4D)
Please sign in to leave a comment.