Article feedback (for troubleshooting, post here)

15 comments

• 
  Pavel Paška November 13, 2019 21:18

  Looking for updated version for iOS platform.

• 
  Tihomir Todorov November 14, 2019 09:46

  Hello guys,

  I am in a period of evaluation between couple of photogrammetry software. 

  My point is to calculate volume of raw material piles.

  In your trial version of the Mapper the Volume menu and optionality is not active. 

  Please advice how to proceed in order to test the volume calculation in Pix4D mapper.

  Also I had my second license expired and now it is not possible to continue with a third one. 

  If possible send your answer to my mail:

  Best Regards,

• 
  Beata (Pix4D) November 14, 2019 10:33

  Hi all,
  
  Pavel, please check out our post regarding Pix4Dmapper on macOS. This link will also lead to the latest installation file. 
  
  For Pix4Dcapture iOS reach here. 

  Tihomir, since your trial has expired, you can only use now the Pix4D Discovery mode where the 3 step is disabled.

  My advice is to go at the bottom of this page and try now our Pix4Dbim free trial. 

  Best

   

• 
  Tihomir Todorov November 14, 2019 11:36

  Hi again and thank you about the prompt response!

  When I go to the page for trying the Pix4Dbim free trial the system says that I dont have a valid license or something like this.

  Please confirm that the volume measurement is not included in the trial of the Mapper.

  Advice how to proceed further

• 
  Beata (Pix4D) November 14, 2019 11:45

  Hi Tihomir, 

  I checked in our system. The Pix4Dbim trial is ready for you. You have 30 days to try this software.

  The volume tab IS included in the trial of Pix4Dmapper, but not in Pix4D Discovery mode. 

  Best

• 
  Néstor Vargas November 19, 2019 14:50

  Estimados, en el mes de agosto de 2019 se adquirió 2 licencias de PIX4D Mapper a nombre del Servicio Aerofotogramétrico de la Fuerza Aérea de Chile, las cuales por motivos que se desconocen no pudieron ser validadas.  Se han realizado múltiples esfuerzos, incluidos des instalaciones y borrados de registro.  Se dio la opción de conectarse a nuestros equipos mediante escritorio remoto y aún así no ha sido posible utilizar las licencias adquiridas.

  Necesito un pronunciamiento para que durante el mes de noviembre queden funcionando las licencias, se sugiere que se generen unos nuevos códigos y que sean dados de baja los anteriores, de manera de a partir de cero volver a intentar la instalación del producto adquirido.

  Favor de confirmar la recepción de este mensaje.

  Edited by Néstor Vargas November 20, 2019 11:07
• 
  Holden (Pix4D) December 02, 2019 22:09

  Gracias por comunicarte ¿Puede abrir una solicitud de soporte y proporcionar esta descripción del problema? Nuestros agentes de soporte lo examinarán y ayudarán a activar sus licencias.

• 
  Joey Santella February 26, 2020 17:58

  I am trying to sign into Pix4D application for the first time and I am getting a message that says, "Error e0706c: Could not authenticate. Check your internet connection. Failure: SSL handshake failed". Any advice on how to remedy this issue? 

• 
  Holden (Pix4D) February 26, 2020 21:28

  Hi Joey. Have you seen the article linked below?

  https://support.pix4d.com/hc/en-us/articles/202561139-Error-%22Network-error-Please-check-your-internet-connection-SSL-handshake-failed%22

• 
  carlos Surraco May 04, 2020 16:02

  Hola estoy intentando bajar el modo prueba del producto, pero cuando bajo el programa y lo ejecuto me dice que no es compatible con mi sistema operativo. Yo tengo windows 10 y a paser de eso no lo puedo usar.

  Cómo podría solucionar el problema?

• 
  Marco (Pix4D) May 06, 2020 09:12

  Hola carlos Surraco,
  
  
  ¿Cuál es tu versión de Windows?
  Asegúrese de cumplir con estos requisitos:
  Computer-requirements

  Saludos

• 
  Fabiab Makolla July 07, 2020 06:21

  Error:

  e0706c

   

  ???

• 
  Holden (Pix4D) July 07, 2020 19:08

  @Fabiab  https://community.pix4d.com/t/error-e0706c-could-not-authenticate-check-your-internet-connection-failure-ssl-handshake-failed/6538

  Edited by Holden (Pix4D) July 07, 2020 19:09
• 
  B269 INFRABEL July 08, 2020 09:16

  Hi,

  I've installed the certificates as described 

  The computer is behind a firewall so we added rules for incoming and outgoing TCP and UPD traffic on all ports but I keep on getting the e0705 error when trying to open Pix4DMapper.Any ideas?

  Edited by B269 INFRABEL July 08, 2020 09:52
• 
  Holden (Pix4D) July 08, 2020 17:19

  Hi there. I would recommend you open a support request and send any error screenshots/logs along for us to review.