In this article, the possible reasons that are causing instability with PIX4Dfields are described. The suggestions recommended may help prevent the application from crashing or not starting.
IN THIS ARTICLE
Possible causes of PIX4Dfields crashes during processing
Possible causes of PIX4Dfields crashes before processing or during application launch
- Corrupted installation. It could be due to missing libraries or other file structure issues after updating to a new version. Please re-install PIX4Dfields:
- There is no need to uninstall the program.
- Download the installer from: https://account.pix4d.com/download-software.
- Double-click on the installer.
- Click Next.
- Select Repair and click Next.
-
- Click Repair.
- If re-installing does not solve the problem, information in the Registry Editor should be erased, please follow: How to uninstall PIX4Dfields.
- Out-of-date GPU driver. Out-of-date GPU drivers can cause instability.
- To update the GPU driver look up the latest model-specific version available: How to update graphic card drivers - PIX4Dfields
- If updating the driver does not work, process the imagery again, disabling GPU acceleration from the Processing options - PIX4Dfields
- Insufficient storage. Larger projects require more storage to process correctly.
- Using an external USB or network storage drive. Using an external USB storage drive or network drive is not recommended and can result in instability or crashing. Ensure that the project images and outputs are stored on the same internal drive for the best performance and stability.
- Antivirus application interference. If a 3rd party antivirus application is installed, ensure that it is not interfering with Pix4D by temporarily disabling the application. If that resolves the issue then check to see if the antivirus application has a program whitelist and add PIX4Dfields to the list.
- Error R0009: This is not a crash, but rather a processing issue. For more information: Failed to stitch images - R0009 - PIX4Dfields
It can happen when opening the program, opening a project, creating a boundary/annotation, or performing other actions. Some reasons could be:
- Corrupted installation. It could be due to missing libraries or other file structure issues after updating to a new version. Please see the description above on how to re-install PIX4Dfields.
- If re-installing does not solve the problem, information in the Registry Editor should be erased, please follow: How to uninstall PIX4Dfields.
- Out-of-date GPU driver. Out-of-date GPU drivers can cause instability.
- To update the GPU driver look up the latest model-specific version available: How to update graphic card drivers - PIX4Dfields
- If updating the driver does not work, process the imagery again, disabling GPU acceleration from the Processing options - PIX4Dfields
- Antivirus application interference. If a 3rd party antivirus application is installed, ensure that it is not interfering with PIX4Dfields by temporarily disabling the application. If that resolves the issue then check to see if the antivirus application has a program whitelist and add PIX4Dfields to the list.
- Outdated Windows 11: If crashes when using the File Explorer to import imagery, change the Data storage folder, etc, please update to 22621.963.
Important: Ensure that the graphics card drivers are up to date by following the instructions of the following article: How to update graphic card drivers - PIX4Dfields.
Set PIX4Dfields to use High Performance in the system's graphics settings:
If these suggestions do not resolve the issue contact support with the following information.
- Description of the crash behavior
- When does it occur?
- Does it occur on different computers?
- Does it occur with different datasets?
- Is it reproducible?
- Project information
- Log files (Menu > Export project logs...)
- Is it happening in old and new projects?
- Computer information
- GPU Make and Model and current driver version
- Quantity of RAM installed
- Quantity of Storage available