How to remotely deactivate a device activated with a PIX4Dmapper license


Starting with Pix4Dmapper 4.0.11, you can remotely deactivate a computer that is activated with your Pix4D license.

Activate the remote device deactivation option

First, activate the remote device deactivation feature:

  1. Open PIX4Dmapper.
  2. Log out of PIX4Dmapper from all active devices: How to log out PIX4Dmapper.
  3. Go to the license management panel.
  4. In the PIX4Dmapper license, next to the Remote device deactivation, click Enable now.remote_device_deactivation.jpg
  5. Now launch PIX4Dmapper again.
Warning: Logging out of the software as a first step before enabling Remote device deactivation is necessary otherwise the remote deactivation will not be possible.

How to remotely deactivate a device

Once the remote device deactivation feature is enabled, a device can be remotely deactivated upon need.

To remotely deactivate a computer:

  1. Go to the license management panel.
  2. Identify the PIX4Dmapper license and the seat that needs deactivation.
  3. In the Active devices section, click DeactivateREMOVE.png
  4. (Optional) Contact us if your Pix4D license is occupied by a computer that cannot be remotely deactivated or from which the log out is impossible.
Note: The computer must connect to the Internet at least once every 30 days, or it will be automatically deactivated.
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Article feedback (for troubleshooting, post here)


  • Yuka (Pix4D)

    Hello Taipower Taichung,

    I deactivated the device.  


    Hola, reinstale el sistema en mi computador y olvide cerrar la cesión, me pueden liberar la cuenta de mi licencia asociada al equipo de nombre ***********.

    Desde ya se agradece.


    Edit: Muchas gracias, fue muy rápida la respuesta.

  • Fernanda Bosmediano


    He liberado la cuenta como nos ha solicitado. 

    Que tenga un buen día. 

  • Canadian Royalties

    Good day, we have the same problem, windows was re-installed and now the licence is doomed, here is the licences key: *******REDACTED****
    thank you very much.

  • Holden (Pix4D)

    Hi there. I have deactivated the device so you should now be able to use the license. In the future please reach out directly to support via a support ticket and avoid publicly sharing your license key. 

  • Peter Riegler-Nurscher


    I have the same problem as the users before, i can not deactivate the devices remote even tough i have logged out on every device manually. 

    What should I do? Can you deactivate all devices for me? 

    My licence key is fb755d1.

  • Marco Paccagnella

    Hi Peter, I deactivated them. You can, now, activate the license again

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