Remote device deactivation - PIX4Dmapper


PIX4Dmapper includes a remote device deactivation feature allowing a device to be deactivated remotely. This feature can be used to deactivate inaccessible devices occupying a seat on the license. This feature will come automatically enabled with all new PIX4Dmapper licenses, older licenses will have to enable this feature manually.

Enable remote device deactivation

New PIX4Dmapper licenses will have the Remote device deactivation option enabled by default. Previously acquired PIX4Dmapper licenses will have to enable this feature manually.

Important: Before enabling the Remote device deactivation feature, it is necessary to log out all active devices. Active devices will prevent the feature from being enabled.

To enable the Remote device deactivation feature:

  1. Open PIX4Dmapper.
  2. Log out of PIX4Dmapper from all active devices. For more information see How to log out PIX4Dmapper.
  3. Go to the Licenses panel.
  4. In the PIX4Dmapper license, next to the Remote device deactivation, click Enable now.

    PIX4Dmapper enable remote device deactivation

    Enabling remote device deactivation.

  5. Now launch PIX4Dmapper again.

How to deactivate a device remotely

Once the Remote device deactivation feature is enabled, a device can be deactivated remotely as needed.

To remotely deactivate a computer:

  1. Go to the Licenses panel.
  2. Identify the PIX4Dmapper license and the seat that needs deactivation.
  3. In the Active devices section, click DeactivatePIX4Dmapper deactivate button

    PIX4Dmapper deactivate device remote

    Deactivating a device from the license panel.

  4. (Optional) Contact us if a Pix4D license is occupied by a device that cannot be remotely deactivated or from which logging out is impossible.
Note: The device must connect to the Internet at least once every 30 days, or it will be automatically deactivated.
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Article feedback (for troubleshooting, post here instead)


  • Yuka (Pix4D)

    Hello Taipower Taichung,

    I deactivated the device.  


    Hola, reinstale el sistema en mi computador y olvide cerrar la cesión, me pueden liberar la cuenta de mi licencia asociada al equipo de nombre ***********.

    Desde ya se agradece.


    Edit: Muchas gracias, fue muy rápida la respuesta.

  • Fernanda Bosmediano


    He liberado la cuenta como nos ha solicitado. 

    Que tenga un buen día. 

  • Canadian Royalties

    Good day, we have the same problem, windows was re-installed and now the licence is doomed, here is the licences key: *******REDACTED****
    thank you very much.

  • Holden (Pix4D)

    Hi there. I have deactivated the device so you should now be able to use the license. In the future please reach out directly to support via a support ticket and avoid publicly sharing your license key. 

  • Peter Riegler-Nurscher


    I have the same problem as the users before, i can not deactivate the devices remote even tough i have logged out on every device manually. 

    What should I do? Can you deactivate all devices for me? 

    My licence key is fb755d1.

  • Zendesk Admin Service Account

    Hi Peter, I deactivated them. You can, now, activate the license again

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