Remote device deactivation - PIX4Dmapper


PIX4Dmapper includes a remote device deactivation feature allowing a device to be deactivated remotely. This feature can be used to deactivate inaccessible devices occupying a seat on the license. This feature will come automatically enabled with all new PIX4Dmapper licenses, older licenses will have to enable this feature manually.

Enable remote device deactivation

New PIX4Dmapper licenses will have the Remote device deactivation option enabled by default. Previously acquired PIX4Dmapper licenses will have to enable this feature manually.

Important: Before enabling the Remote device deactivation feature, it is necessary to log out all active devices. Active devices will prevent the feature from being enabled.

To enable the Remote device deactivation feature:

  1. Open PIX4Dmapper.
  2. Log out of PIX4Dmapper from all active devices. For more information see How to log out PIX4Dmapper.
  3. Go to the Licenses panel.
  4. In the PIX4Dmapper license, next to the Remote device deactivation, click Enable now.

    PIX4Dmapper enable remote device deactivation

    Enabling remote device deactivation.

  5. Now launch PIX4Dmapper again.

How to deactivate a device remotely

Once the Remote device deactivation feature is enabled, a device can be deactivated remotely as needed.

To remotely deactivate a computer:

  1. Go to the Licenses panel.
  2. Identify the PIX4Dmapper license and the seat that needs deactivation.
  3. In the Active devices section, click DeactivatePIX4Dmapper deactivate button

    PIX4Dmapper deactivate device remote

    Deactivating a device from the license panel.

  4. (Optional) Contact us if a Pix4D license is occupied by a device that cannot be remotely deactivated or from which logging out is impossible.
Note: The device must connect to the Internet at least once every 30 days, or it will be automatically deactivated.
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Article feedback (for troubleshooting, post here instead)


  • Fernanda Bosmediano

    Hi Janusz Grobowski, 

     I have deactivated the devices as you requested. 


  • nrl-MT5-X55 nrl-MT5-X55



    I would like to deactivate the two devices of the license key 0cbcf014.

    I tried to desactivate remotely and didn't work

    Thanks in advance



  • Avatar
    Marco (Pix4D)

    Hi nrl-MT5-X55 nrl-MT5-X55,

    I have deactivated both devices connected with your license.


  • nrl-MT5-X55 nrl-MT5-X55


    I would like to desactivate the comptuer below on the license key 0cbcf014.

    In the license manager panel, when I try to activate the "remote device desactivation" i'm seeing this error.

    Would you have a solution,? 


    Thanks in advance

  • Avatar
    Marco (Pix4D)


    I have manually deactivated your device.


  • Alejandro Arias

    Estimado equipo de soporte de Pix4D:

    Actualmente, tengo un problema al intentar desactivar remotamente un dispositivo. DESKTOP-9VSU35H 

    Este es mi número de licencia. 76c0c1f8

    Muchas gracias de antemano por su atención.

  • Avatar
    Momtanu (Pix4D)

    Alejandro, We have deactivated your device.

  • Daewoo Jung


    I want you to make a deactivate the 2nd device.

    My license key is 24cadb19

  • Avatar
    Marco (Pix4D)

    Hi Daewoo Jung

    Your device has been deactivated.


  • Benn Simcock

    Dear Pix4D Support Team:

    Currently, I have a problem when trying to deactivate remotely a device. The attached image shows the problem.

    The issue is, I've never come across this kind of problem before but today I've just took my Desktop to a computer shop to get it repair, which I didn't really thought much about it when a technicians were doing a repair and so they've completely format the whole system, including "Pix4D Software". And so I reinstall the software, then trying re-login but it's telling me that I have 0/1 available device(s). So then I've been going through reading and following the instruction of "How to remotely deactivate a device"

    And here's the result I'm getting.

    Please is there any other way Pix4D Support Team could over come this problem? My license is 0c9c1211

    Thank you

    Kindest Regards

  • Avatar
    Momtanu (Pix4D)

    Benn, We have deactivated your device :)

  • Onur Pekcan

    Dear Sir/Madam,

    My computer was crashed and i cannot access to pix4d program to deactive my license. Can you please deactive the license on computer DESKTOP-4G47S4S?

    Thank you very much

  • Holden (Pix4D)

    Ho Onur. Please open a support ticket and we can help deactivate the device. To open a support ticket click "Contact Support"  at the banner on the top of the page

  • Onur Pekcan

    I have sent and waiting for reply. Thank you Holden


  • Benn Simcock

    Dear Support,

    Just today we've been having problems with our workstation desktop, one of our workmate was working on our PC and we had no idea what and how he got our desktop filled with viruses.

    So we quickly managed to save all the important files as much as we could. But we couldn't open up Pix4d software and saying that this file is been corupt, so it was too late for us to get in and signout the account.

    Can you kindly solve this issues please.

    License key: 0c9c1211

    Thank you

  • Kapil (Pix4D)

    Benn, Your device has been deactivated.

  • Junhee Jang

    I had two computers on my school lab.

    But first one got broken OS (problem with SSD maybe).So I can't log out first computer license.

    How can i disable

    ipd-blocked 2020.6.5 2:58PM

    registered license? Unfortunately i can't do anything with my license page...


    Edited by Junhee Jang
  • Zendesk Admin Service Account

    Hello Junhee, I deactivated the license from this computer. Let me know if you get any issues with it

  • Bernardo Candido


    I can't deactivate one of my licences; it shows the word "NEVER". Could you deactivate it manually?

    Kind regards,

    Bernardo Cândido


  • Fernanda Bosmediano


    You need to log out from the software before enabling Remote device deactivation otherwise the remote deactivation will not work. I deactivated your device.



  • Walter McDonald


    Currently there is a desktop and a laptop that we at Marquette University use for our research that have the license activated with our account.

    The laptop (COE-LAP-2443)  is no longer operable as it was damaged by water. We would like the licence on the laptop to be remotely deactivated so that we can use the software on the new laptop we purchased.

    Thank you.

  • Kapil (Pix4D)

    Hello Walter, The device is deactivated from the license. 

  • Walter McDonald

    Thank you, Kapil!

  • Dongwook Ko


    Our desktop has been formatted and we are unable to deactivate our license (pc-). Would you please remotely deactivate so that we can use it on the newly installed machine. 

    Thank you very much. 


  • Zendesk Admin Service Account

    Hello, I deactivated the license as per your request.

  • Lo Wei

    Hey Support,

    Currently, I have a problem when trying to deactivate devices remotely. The license number is f26d2f47

    Can you please deactivate the device that I marked below manually for me, as I really need to use it. 

    Thanks for your cooperation.

    Lo Wei

  • Zendesk Admin Service Account

    Hello, I deactivated the license as per your request.

  • Director phcgdc

    Please deactivate the selected device

  • Avatar
    Beata (Pix4D)

    Hi Director phcgdc,

    It's done. I deactivated your device. 


  • Taipower Taichung


    Could you please deactivate the selected device from the screen. Thank you.

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