Article feedback (for troubleshooting, post here instead)

67 comments

• 
  University of Madras Department of Geography March 07, 2019 18:22

  Dear support
  Our system is crashed due to device issue we couldn't deactivate the license in SREC account we want need remotely deactivate the system kindly solve the issue
  License key is 37055892

• 
  University of Madras Department of Geography March 07, 2019 18:23

  System is SREC

• 
  Kapil (Pix4D) March 07, 2019 20:13

  Hello,
  I have gone ahead and deactivated the device you requested. There should now be a free seat on this license that you can use with another device. Please note that beginning with version 4.0.11 Pix4D desktop, you have the ability to remotely deactivate a device from the administrator portal of your Pix4D account. You can read about that on the top of this page.

  Edited by Kapil (Pix4D) March 07, 2019 21:04
• 
  FERNANDA URENA June 04, 2019 15:55

  Dear Pix4D support team:

  Currently, I have a problem when trying to deactivate remotly a device. The attached image shows the problem. 

  The issue is, previously, appeared an icon like a trash bin at "Deactivate" field, and, the only thing that I had to do was click on it in order to deactivate a license. 

  Now, this icon dissapeared and I don´t know how to solve this problem. I also realized that there is a new message that says "Never" on "Device Deactivation" field (please, see the image).

  Many thanks in advance for your coorperation.

   

  

• 
  Kapil (Pix4D) June 04, 2019 16:26

  Hello, I have gone ahead and deactivated the device that was active. There should now be a free seat on this license that you can use with another device.

• 
  FERNANDA URENA June 04, 2019 17:43

  Dear Kapil: thanks a lot!!

   

  Kind Regards!!

• 
  reseller aerocamservicios June 10, 2019 04:04

  Estimado Kapil, en el cuadro de administrador de licencias solo da la opción de desactivar una maquina que este con internet y a la vez con la sesión apagada, aun no logro ver la utilidad de esta opción, en mi caso como capacitador necesitamos activar y desactivar la licencia en mas de 04 maquinas de manera constante, y ahora que una de ellas (la principal) le hemos formateado se quedó la licencia activada, el cuadro de administrador de licencias no me permite liberar esa maquina.

  Este caso es muy común en nuestros clientes, y para solucionarlo siempre hay que contactar con los de soporte técnico, si bien es cierto que funcionan muy bien, pero debería ser algo que uno mismo debería poder solucionar.

  Un cordial saludo,

  Eduardo Liberato

  AeroCam Servicios Perú.

• 
  Marco (Pix4D) June 12, 2019 11:44

  Estimado Eduardo,
  
  Ya me he ocupado de su caso.
  Para aclarar, si desea tener la opción de desactivar su dispositivo desde Internet, debe cerrar la sesión para hacer el cambio y luego volver a iniciar sesión. Luego funcionará.
  
  Saludos

  Edited by Marco (Pix4D) June 12, 2019 11:44
• 
  Phil Zimm July 01, 2019 12:29

  Hello!

  I have exactly the same problem FERNANDA URENA has.
  

  Please, I really need to start processing ASAP.

   

  Regards Phil

   

  License 42afa69c

• 
  Marco (Pix4D) July 01, 2019 12:34

  Dear Phil,
  
  I have deactivate manually the two devices that were activated on this license.
  Please note that if you want the remote deactivation to work, you should ensure that you logged off before you enable this option.
  
  Best

• 
  Phil Zimm July 01, 2019 12:56

  Thank you! :-)

• 
  Chris Stiles August 26, 2019 04:37

  Hey Support,

  Currently, I have a problem when trying to deactivate devices remotely. The license number is bb99ca2f

  Can you please deactivate the two devices manually for me, as I really need to use them ASAP.

  Thanks for your cooperation.

  Chris.

• 
  Beata (Pix4D) August 26, 2019 09:31

  Hi Chris,

  I deactivated the devices as requested. 

  Best! 

• 
  Luis Sialer August 27, 2019 19:51

  Hey Support,

  Currently, I have a problem when trying to deactivate devices remotely. The license number is b7a04a9e

  Can you please deactivate the two devices manually for me, as I really need to use them.

  Thanks for your cooperation.

  Luis Sialer

• 
  Kapil (Pix4D) August 27, 2019 19:54

  Hi Luis, 

  I have deactivated the devices as you requested. 

  Best! 

• 
  Juan daniel Marin solis September 24, 2019 17:56

  Hola Soporte

  Tengo un problema y necesito de su ayuda, es con la licencia, no puedo cerrar la sesión en un dispositivo de manera remota y yo estoy causando complicaciones, mi número de licencia es

  	5d5ab4e2 les agradesco su atencion, en la imagen dejo subrayado el dispositivo que quiero desactivar, gracias

   

• 
  Marco (Pix4D) September 25, 2019 06:54

  Hola Juan,

  He desactivado su dispositivo.
  Disculpe las molestias.
  Para su información, si desea poder desactivarlo de forma remota, debe habilitarlo aquí:
  
  
  
  Y luego cierre la sesión de todos los dispositivos activados para la licencia que está usando. A continuación, podrá cerrar la sesión de un dispositivo de forma remota.

  Espero que esto ayude.

  Saludos

• 
  Israel Canino October 10, 2019 20:04

  Hi I lost my ipad with my parrotfields app, how cann I remotely log out from it? I didn´t have enabled the remotely log out option, what can I do?

• 
  Kapil (Pix4D) October 10, 2019 20:51

   

  Hello, 

  I have already deactivated the device remotely. You should be able to use it on the new device. 

  Regards

   
• 
  Rob De Roo October 18, 2019 12:55

  When I deactivate a device remotely. It is gone in the licence manager list.

  But when I start pix4d on this device, it does not request a login. It just starts like nothing happend and it pops back up in the license manager. Even if I change the password in the meantime.

  Is there a way that we can make them login again, as this is helpfull to keep overview on which of our students is using it.

  Best regards,

  Steven

• 
  Beata (Pix4D) October 21, 2019 05:58

  Hi Rob,

  Could you tell me how did you install your Pix4Dmapper, Educational Classroom license? Did you follow up with our instruction on Pix4D installation for computer lab?
  
  Best regards

• 
  Rob De Roo October 24, 2019 21:41

  Hi Beata, 

   

  No we did not installed it that way, this is because the students use it on their personal computer to follow the course. But I want to make sure at the end of the course they cannot get acces to the software anymore. 

  So what I tried is to deactivate the computer in the list and even change the password, but the software keep starting up without a promp to login.

   

  Best regards

• 
  Gaël (Pix4D) October 28, 2019 10:16

  Hi Rob,
  
  In order to get personal technical support on the issue you are reporting, I would suggest writing a request here. It will enable us to gather information more easily to troubleshoot the issue you are mentioning.
  Also, would you, for example, give me the name of a device where the deactivation is not working properly?
  
  Best,

• 
  Vickey Lin November 07, 2019 07:15

  Dear Pix4D technical support team

  I got a problem with my account,can you help me  deactivation the two  devices now is using on the account?

• 
  Fernanda Bosmediano November 07, 2019 08:14

  Hi Vickey, 

  I have manually deactivated the devices associated with your account. There should now be free seats on the license that you can use with another device.
  
  Please note that you can deactivate your device by yourself from your license management panel page.
  For step by step instructions please see the article: https://support.pix4d.com/hc/en-us/articles/115004974006.

   

  Best,

• 
  Luis Sialer November 07, 2019 14:16

  Hello Support,

  Currently, I have a problem when trying to deactivate devices remotely. The license number is b7a04a9e

  Can you please deactivate the two devices manually for me, as I really need to use them.

  Thanks for your cooperation.

  Luis Sialer

• 
  Fernanda Bosmediano November 07, 2019 14:39

  Hi Luis, 

  I have manually deactivated the devices associated with your account. There should now be free seats on the license that you can use with another device.
  
  Please note that you can deactivate your device by yourself from your license management panel page.
  For step by step instructions please see the article: https://support.pix4d.com/hc/en-us/articles/115004974006.

   

  Best, 

• 
  Carlos Santiago Gomez Salazar November 28, 2019 18:18

  Hola estoy necesitando desactivar una licencia de un computador que se daño la board y la cambie, y ahora el pc tiene un nuevo nombre y el que se daño no existe ya mi licencia es f3ee7864, agradezco la pronta solución

   

  Gracias..!!

• 
  Fernanda Bosmediano November 29, 2019 08:02

  Hola,

  Acabo de desactivar esa computadora. En caso de cualquier duda o problema, por favor no dudes en contactarnos.

  Estaremos al pendiente.

  Saludos, 

  Edited by Fernanda Bosmediano November 29, 2019 08:03
• 
  Janusz Grobowski December 04, 2019 11:45

  Hi,

  please deactivate the selected device from the screen.