How to check the upload status on PIX4Dcloud


When uploading images

To upload images on PIX4Dcloud, create a new dataset and, during step 2. Image selection, select the option Upload images for processing.

When the dataset has been created, the upload of the images starts.

When uploading results

To upload results on PIX4Dcloud, create a new dataset and, during step 2. Image selection, select Upload processed results.

When the dataset has been created, the files to upload can be selected and subsequently, the upload of the results starts.

    • Clicking CLOSE in the Uploads pop-up does not interrupt the upload, it only hides the pop-up.
    • The Uploads pop-up indicates the number of active and recent uploads. Click on a project to show the files it contains. Once the upload is complete, click check.png to remove the project from the queue.
    • It is possible to upload several projects simultaneously.
    • Staying on the PIX4Dcloud page but navigating (e.g. displaying results of another project) does not interfere with the upload.
    • Leaving the PIX4Dcloud page interrupts the upload, similarly to clicking CANCEL UPLOAD in the Uploads pop-up. However, images already uploaded remain inside the created dataset, more images can be added later and the processing triggered.
      To add more images, go to the Files > Images section and select Upload files. When all the images have been uploaded, in the same section click Start processing. Additional results can also be uploaded later. More information in How to upload results and outputs to PIX4Dcloud.
    • Once uploaded, images cannot be removed from the project. Results can be replaced.

During the upload progress, different icons reflect the status of each item's upload.

uploaded.png uploading.png loading.png duplicate.png retry.png
Successfully uploaded. Currently being uploaded. Waiting to be uploaded.
It can be removed from the project by clicking delete.png.
Identified as duplicate.
The same file (image) cannot be uploaded twice, it will be discarded. Click ic_delete_light_black.png to remove the duplicate.
Failed to be uploaded.
Click RETRY ALL to make another attempt.


Tip: When uploading images, if START PROCESSING AUTOMATICALLY was disabled or if the upload was interrupted, it is possible to resume the upload or add more images:
1. Navigate to the project.
2. In the Files > Images section, click Upload Files to add eventual images that need to be added and processed.
3. When ready for processing, click Start Processing.

Once the upload is completed and the processing is automatically or manually started, the Uploads pop-up shows the estimated waiting and processing time. An email is sent shortly to inform the user of the project status.


Pix4D cares about your privacy and does not claim any ownership of your data. Find more information in our Terms of Use.

Was this article helpful?
12 out of 17 found this helpful

Article feedback (for troubleshooting, post here instead)


  • Gaston Ahumada

    Hi, we have several problems with the images taken with Mavic 2 pro. We follow all the process describe here and the orthomosaic that we get is not good georeferenced and we also have fuzzy places in the map. Which would be the problem?

    Before the flight we check:

    Mavic compass calibration

    Mavic-phone conection (using ANDROID): _we use Ctrl+DJI and Pix4Dcapture 

    80% of overlap

    All seems to be ok till we process with Pix4Dmapper and get the orthomosaic with all those problems mentioned here.



  • Avatar
    Momtanu (Pix4D)

    Hi Gaston, can you give us the link to the cloud project (or the email ID and the project name)? We can look into the details. The reconstruction depends on the homogeneity of the place and several other factors. Pix4Dmapper processes with the default 3D maps template when processed in cloud which might not be the exact processing options that is needed for your project. Thus, we recommend, starting the project in desktop and uploading into cloud:

  • Gaston Ahumada

    Hello Momtanu,

    The links are:

    I'll try to follow your advice.

    Thanks you!

  • Avatar
    Momtanu (Pix4D)

    Hi Gaston,

    I suspect you are having issues due to the geolocation of Mavic 2. Can you try the workarounds?

  • Raz Ezra


    Is it possible to add pictures to a project that has been already processed?


  • Avatar
    Momtanu (Pix4D)

    Hi Raz, unfortunately, images cannot be added to a project already processed. However, this suggestion is in our feature list

  • Raz Ezra

    Hi Momtanu,


    Thanks for responding.

    On the last project I have uploaded, I uploaded pictures from 4 missions (same project- because it was too large), that were shot in the same area, but in different places.

    After processing, the result that I got  is not clear and the images have not been properly distributed and some of the areas I've taken do not appear at all, I would be happy if you can guide me through this project.

    In addition, the orthomosaic option doesn't appear.

    This is the link to the project:



  • Holden (Pix4D)

    Hi Raz. The likely reason is that the processing options are not correctly set for this type of mission. For nadir imagery over flat terrian, we recommend setting the calibration method to "Alternative". The flight pattern is also not optimal as we usually recommend at least 2 parallel flight paths especially if no GCPs are used. Your forward overlap is good though so it may be ok. Generally, if you want to set specific processing options on the cloud you create the project locally with the desired processing options then save and upload to the cloud for processing. 

  • Ivan Brezovac


    I have problem uploading images to Cloud.

    Notification is "Upload failed"

    We (company) were absent for a while and didn't use our pix4D mapper.

    Please help.

  • Avatar
    Momtanu (Pix4D)

    Can you send us a personal support request by clicking on contact support here (

Article is closed for comments.