The Organization Support allows sharing resources such as folders, sites, and folders between organizations with any active Pix4D license with access to PIX4Dcloud.
IN THIS ARTICLE
Requirements for the transfer
A user who belongs to more than one organization can move folders, sites, and projects from one organization (source organization) to another (target organization). The transfer must be done under the following conditions:
- Roles: The user has to be at least a Manager in the source organization and at least an Editor in the target organization.
- Active licenses and images and datasets allowances/or credit balance system: both organizations must have a Pix4D license with access to the cloud.
- Allowance and credits:
- If the user account is under the images and dataset allowance system, the target organization must have enough allowance (images and projects). The images/projects will be discounted from the source organization and added to the target organization.
- If the user account is under the credit balance system, the target organization must have enough credits. The credits will be discounted from the source organization and added to the target organization.
- Project status: Only Processed projects can be moved.
- Multiple projects transfer: It is possible to move several projects simultaneously, and all the projects must be under the status Processed. If it is not possible, a failure message for all the projects is showing for processed and non-processed ones.
Warning:
- Existing shared links in the moved projects will not work in the new organization.
- The AWS cluster where the project is stored will not change.
Information: It is not possible to transfer folders, sites, and projects from an organization in the image and dataset allowance system to an organization under the credits balance system. For more information about the credit system Credit balance system - FAQ.
Transfer procedure
- Log in with the Pix4D credentials on cloud.pix4d.com.
- On the Drive, selects the source organization using the organization switcher. Refers to the organization from which the files to be transferred are located.
- Select all the folders, sites, or projects to be transferred to the target organization.
- Click on Move to.
Source organization in the organization switcher. Select and Move.
- Access the target organization using the organization switcher.
Select Target organization in the organization switcher. - Clicks Move here, either in any of the existing folders or in the upper left corner, to move them to the root level.
- A message comes up to confirm the transfer, and after accepting it, the transfer is done.
Confirmation message.
Example: John is Editor in organization A (organization source) and Owner in organization B (organization target).
Organization A has a PIX4Dmonthly license for PIX4Dcloud, and Organization B has PIX4Dcloud advanced yearly license; both are active and with enough allowance (2000 images and 20 projects allowance for Organization A, and 1,000 images and 10 projects allowance for Organization B).
He wants to move 2 projects: Project 1 (200 images, processed status) and Project 2 (500 images, Processing status,); the transfer fails due to the status of the projects, but the allowance is not an issue. He tries again when the two projects are processed and the transfer is completed.
After the transfer, the allowance for Organization A is 1,300 images and 18 projects and for Organization B is 1,700 images and 12 projects.
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