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Setup Failed: How to upgrade to PIX4Dmatic 2.3 or newer from an older version on Windows

Error Description

When a PIX4Dmatic version 2.2 (or older) is already installed on a Windows computer, the installation of PIX4Dmatic version 2.3 (or newer) leads to a "Setup failed" error.


PIX4Dmatic Setup Failed

Solution

To resolve this issue, first manually uninstall any older version of PIX4Dmatic (version 2.2 or earlier). Then, install the latest version of PIX4Dmatic.

This step only needs to be completed once. Future updates can be installed without manually uninstalling the application.

  1. Uninstall PIX4Dmatic

    1. In the Windows Search, type Add or remove programs.


    2. Scroll to find PIX4Dmatic and click the three dots and then uninstall.

      Uninstall button

    3. Click Uninstall.

      Uninstall confirm
    4. If a pop-up appears asking Do you want to allow this app to make changes to your device? click Yes.
  2. Install PIX4Dmatic 2.3 (or newer) by double-clicking on the .exe file.

Info: If, after uninstalling PIX4Dmatic 2.2 (or older), a Setup Failed error occurs when installing PIX4Dmatic 2.3 (or newer), it may be necessary to perform a complete removal of PIX4Dmatic 2.2 (or older). You can find a step-by-step guide here: How to completely uninstall PIX4Dmatic (Windows).