PIX4Dmapper End-of-Support FAQ

What will happen to my PIX4Dmapper license?

In 2027, your PIX4Dmapper license will be transformed into a PIX4Dmatic Pro license, giving you access to PIX4Dmatic. Based on your license type, you will experience slightly different behavior:

• Rental - Your PIX4Dmapper license will be converted to a PIX4Dmatic Pro license. There will be no changes to the license key, and you do not need to log out. A PIX4Dmatic Pro license will be created in your account before the end of 2026. The

• Subscription - A PIX4Dmatic Pro license will be created in your account before the end of 2026. Your subscription will remain the exact same price as it is today.

• One-time-charge (OTC) with a valid Maintenance Plan (Support and Upgrades) - A PIX4D representative will contact you with your migration path options.
• One-time-charge (OTC) with an expired Maintenance Plan (Support and Upgrades) - No action will be taken with your license. You will continue to have access to PIX4Dmapper. PIX4Dmapper S&U renewal will no longer be possible as of December 1, 2026.

In all cases, you will remain logged into PIX4Dmapper during and after this background update and can continue working on PIX4Dmapper projects without interruption.

The assigned PIX4Dmatic license will continue to give you access to PIX4Dmapper until December 1, 2027, after which access to PIX4Dmapper will be removed for all license types except OTC with expired S&U.

My PIX4Dmapper license was changed to a PIX4Dmatic license. How does this work? How can I open PIX4Dmapper?

You do not have to do anything special. Just launch PIX4Dmapper and select a valid license. You will have access to all PIX4Dmapper features until December 1, 2027. As of December 1, 2027, access to PIX4Dmapper with a PIX4Dmatic license will end.

If your license includes one seat, you cannot log into PIX4Dmatic and PIX4Dmapper simultaneously. You need to log in and out as necessary.

My PIX4Dmapper license was changed to a PIX4Dmatic Pro license. Does this mean I can use all the features of PIX4Dmatic?

Yes.

Will access to PIX4Dmapper be cut off?

No, access to PIX4Dmapper will not be cut off.

Users with a subscription license will have their PIX4Dmapper license converted to a PIX4Dmatic Pro license, which will also allow them to open PIX4Dmapper until December 1, 2027. The PIX4Dmatic Pro subscription will be renewed at the exact same price as at the time of purchase.

Users with a rental license will be provided with a PIX4Dmatic Pro license which can open PIX4Dmapper until December 1, 2027. The PIX4Dmatic Pro license will continue with the same expiration date as the initial PIX4Dmapper rental license. After that time, you will need to purchase a new license.

Will I be able to renew my PIX4Dmapper Maintenance Plan (S&U) as of January 1, 2027?

No. January 1, 2027, is the End-of-Sale date for PIX4Dmapper. If you need an up-to-date application, you should migrate to PIX4Dmatic.

If the maintenance plan (S&U) has expired, the PIX4Dmapper license will remain functional; however, all maintenance plans for PIX4Dmapper will cease on December 1, 2027.

Does PIX4Dmapper’s end-of-support affect its workflow with PIX4Dcatch?

Yes. PIX4Dcatch requires a valid PIX4Dcatch, PIX4Dmapper, PIX4Dmatic, or PIX4Dcloud license to export the data for processing. As of December 1, 2027, there will be no valid PIX4Dmapper licenses, so exporting from PIX4Dcatch will no longer be possible for those holding only a PIX4Dmapper license.

As of December 1, 2027, PIX4Dcatch will require a PIX4Dcatch, PIX4Dmatic, or PIX4Dcloud license to export data for processing.

Will PIX4D Support still handle license deactivation?

Yes. Users working with PIX4Dmapper 4.0.11 or higher should enable Remote device deactivation to be able to remove devices autonomously (https://support.pix4d.com/hc/en-us/articles/115004974006).

Does PIX4D have to provide technical support for PIX4Dmapper after its End-of-Support?

No. Once PIX4Dmapper reaches its End-of-Support date, PIX4D is not contractually required to keep providing technical support, bug fixes, or security patches. Under Section 5 of the End User License Agreement, PIX4D retains full contractual discretion to modify, alter, or discontinue software offerings, support, and updates.

Who do I contact if I have questions about my PIX4Dmapper license(s)?

To best serve your questions, please complete this form. PIX4D sales associates will reach out to you to discuss how best to transition your PIX4Dmapper licenses.