Important: Offline access to PIX4Dmatic requires a specific offline license. If you need this capability, please contact our Sales team.
IN THIS ARTICLE
How to obtain an Offline license
How to access your Hardware ID
How to activate the Offline license
Troubleshooting
How to obtain an Offline license
Offline licenses require a dedicated license type, which is distinct from standard online licenses:
- One-time-charge (OTC) offline licenses are version-locked and do not support upgrades.
- Subscription offline licenses include an expiration date based on the license term (typically 3 or 5 years). During the validity period, it is possible to upgrade to newer software versions using the same offline license.
- Trial licenses are not available for Offline use.
Note: For inquiries on offline licenses, please contact our sales team.
How to access your Hardware ID
During the sales process, the sales team will request the Hardware ID of the device intended for offline use. Follow these steps to retrieve it:
- Open PIX4Dmatic on the device you plan to use offline.
- Go to Edit > Preferences.
- Navigate to the Offline license tab.
- Click the copy
button next to the Hardware ID (displayed in the green box) to copy it to your clipboard.
Warning: The Hardware ID must be obtained from the device you intend to use offline. The license is only valid for that specific machine.
How to activate the Offline License
Once the license is issued, the sales team will provide an offline license file (.lic). This file must be imported into the software to activate the license.
To import the .lic file:
- Go to Edit > Preferences.
- Navigate to the Offline license tab.
- Once in the Offline license tab, either:
- Drag and drop the .lic file into the window, or
- Click the import
button and select the file.
Once imported:
- For one-time-charge licenses, the max authorized software version will be displayed.
- For subscription licenses, the license expiration date will be shown.
Important:
- Offline licenses are hardware-locked.
- If the software is changed, the license may be reissued once per year, subject to approval from Pix4D.
- For 3 and 5-year licenses (with valid S&U), the reissued license will retain the original expiration date.
Troubleshooting
In case the offline license does not work, an error message will appear in the software. Depending on the error:
- Offline license file is missing. Software cannot access the license file.
- The files must be located and dragged and dropped the file again in Edit > Preferences > Offline license.
- Offline license file can't be read or is incompatible. License file was modified or damaged.
- License was modified or damage.
- PIX4D has changed the format or introduce a new format.
- Offlice license: Incompatible product. License was installed on the wrong product.
- Install the correct software to use the license.
- Offline license: Incompatible product version. Version installed is heigher than the maximum allowed versions.
- The user should downgrade the software to the specific version or purchase a new license.
- Offline license: Incompatible hardware ID. Either licese files was installed in the wrong computer or the computer hardware has changed.
- The user can request a new license for the new software
- Offline license expired. For a subscription or trial license, the license expiration date was reached.
- The user must purchase a new license to continue using the software.
For inquiries about purchasing an offline PIX4Dmatic license, please contact Sales.
For troubleshooting, please contact Technical Support. It is recommended to first consult the Support page and start with Pixie.