Map problems, blue background displayed

When I attempt to plan a new mission in Pix4D Capture the map will not populate. I only see a blue background, and therefore cannot determine where to orient my grid or make adjustments to the limits of where I want to fly. 

Any ideas why the map is not being generated when I try to plan? Thanks in advance.

I’m using an IPad and have the newest Capture App. The options for maps are Apple maps or Mapbox. I’ve tried both, same result.