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How to download a previous version of a Pix4D software in case of an expired Support and Upgrade (S&U)

Perpetual licenses with expired Support and Upgrade (S&U) do not allow users to use the latest version of Pix4D software. However, users can still use a previous version of the software.

This article explains how to find and download the latest version of the software that can be used by a user according to the expiration date of the S&U.

Note: This procedure is valid only for desktop software. It is not possible to download previous versions of mobile device apps.

IN THIS ARTICLE

Situation
Resolution

Situation

In the case of perpetual licenses (One Time Charge, OTC) paired with a valid S&U, the user can access any version of the software, including the latest one.

In the case of an expired S&U, users can access the latest version of the software that was available the moment of the S&U expiration.

PIX4Dmapper

In the specific case of PIX4Dmapper, if a user is trying to log in on a newer version that their license is allowing, the "OK" button during the log in and license selection appears gray.

Resolution

To download the latest version of the software available for your license, please follow this procedure:

  • If a newer, unsupported version is currently installed, uninstall it.
  • Open the Pix4D account page and log in  using the associated account credentials.
  • Under Your organizations, select the Dashboard of the organization that holds the license(s).

  • Then, on the left sidebar, select Download software.

  • Under Your products, locate the desired product. A personalized download button will be available for the latest version accessible with the license.

Alternatively, it is still possible to renew the S&U following the instructions described on this page: How to renew Support and Upgrades.