Error e0104: Network Error - code: 400 - PIX4Dmapper
This article explains what the "Error e0104: Network Error - code: 400 - PIX4Dmapper” message means in PIX4Dmapper, why it appears, and how to fix the most common causes yourself.
The "Error e0104: Network Error - code: 400 - PIX4Dmapper" appears most often when attempting to start a processing in PIX4Dmapper.
IN THIS ARTICLE:
Error description
When starting a processing with PIX4Dmapper, the error "Error e0104: Network Error - code: 400 - PIX4Dmapper” can appear and is caused by the use of older version of the software, in particular versions for Operating Systems not supported anymore. Over time, the OS change and update their connection protocols. Older versions of PIX4Dmapper, if not updated, cannot take into account deprecated protocols and the software cannot connect to the internet anymore.
Solutions
At first, please make sure that you follow this troubleshooting guide: Error: "Network error: Please check your internet connection. SSL handshake failed" - PIX4Dmapper.
To use PIX4Dmapper, an internet connection is required; therefore, it is important that the software is kept up to date.
If you have a One-Time Charge (OTC) license with valid Support and Upgrade (S&U), please update to the latest PIX4Dmapper version. If your S&U has expired, please renew it by following this procedure: How to renew Support and Upgrades.
If you are using a non-supported OS (such as macOS), we suggest trying PIX4Dmatic (How to get a trial license - PIX4Dmatic). If you are interested in PIX4Dmatic, please reach out to our sales team here: https://www.pix4d.com/contact/.