General troubleshooting

  1. Pix4Dmapper guide to troubleshoot issues
  2. Error e9034: Problem uploading item to the cloud
  3. "This app has been blocked for your protection" warning when installing Pix4Dmapper on Windows 10
  4. Rename images to place in same file directory
  5. Horizontal shift after a coordinate system transformation is applied
  6. Error e0046: "Processing failed."
  7. Exif/Xmp tags for radiometric correction
  8. Error e0400: "Cannot open project..."
  9. Pix4Dmapper shuts down when the Quality Report is displayed
  10. How to correct for wrong image altitude without GCP
  11. Poisson Surface Reconstruction freezes at 40% while generating the 3D Textured Mesh
  12. Vertical shift between the model and the GCPs / Cannot mark the GCPs in the rayCloud
  13. Color Discrepancy for Edited Regions in the Mosaic Editor
  14. Corridor Project has Big Errors on the Edges
  15. Error e0067: "Detected camera name_focal_resolution. This camera is not supported by this edition of Pix4Dmapper. To process more cameras, contact Pix4D."
  16. Warning w0026: "Loading results failed: Incorrect coordinate system."
  17. The 3D Textured Mesh does not cover the full area of the model
  18. Error e0049: Error in the point cloud densification
  19. Error e0050: "Orthomosaic generation stopped"
  20. Warning w0011: "The loaded .prj file does not contain the TOWGS84 parameter. This may lead to incorrect georeferencement."
  21. Error: There is a significant difference between the Initial and Optimized Focal Length
  22. Errors processing a Large Dataset
  23. Error: merged projects create more than one block and / or they do not adjust
  24. Error: Black Holes in the Point Cloud - green, orange and yellow Rectangles in the Overlap Map in the Quality Report
  25. Error: The rayCloud does not display all / some layers, appears black / white or display artifacts
  26. Error: "Error with the server" while uploading to Pix4D Cloud
  27. Distortions and Artifacts in the Orthomosaic
  28. Some Areas of the DSM have a lot of Noise
  29. Big triangles generated in the DSM
  30. Images and/or GCPs are not positioned correctly on the Map View

Need some help?

If you run into any problems, you can fix them yourself using our troubleshooting tools - available on the home page. If you want to get in touch with other users, please join our Community at any time! Our training materials, such as  online courses or video tutorials, are always available. Our support team is also at your disposal, awaiting your requests.