Connecting Bebop 2 trouble

Good night! I'm from Brazil and I'm having some trouble for connect my Parrot Bebop 2 with the Pix4D app. I've already updated my drone, my skycontroller and the apps, but I'm still stuck with the ctrl+parrot "connecting" forever, but never actually getting information from the drone. Is there something I've been missing in the configuration? I've already tried to connect with my cellphone connected to the control and only with the smartphone, but in both cases the connection didn't work, and as I said, it kept in the "connecting" text for a long time.

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