problem while activating free trial

0

Ashwani Sharma

January 20, 2019 12:03

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when i am trying to activate the free trial of pix4d then the app store appears insted of free trial page

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17 comments

• 
  Beata (Pix4D) February 22, 2019 10:54 Official comment

  Dear all,

  ENG:
  In case you are not able to activate a trial version of Pix4Dmapper, please contact Sales Department via this contact form.

  Thank you in advance.
  
  ESP:
  En caso de que no pueda activar una versión de prueba de Pix4Dmapper, comuníquese con nuestro Departamento de Ventas a través de este formulario de contacto.
  
  Lo sentimos por los inconvenientes ocasionados
  
  

  PT:
  Caso você não consiga ativar uma versão de teste do Pix4Dmapper, entre em contato com o Departamento de Vendas através deste formulário de contato.
  
  Agradeço antecipadamente

• 1
  
  Beata (Pix4D) January 21, 2019 10:28

  Hi Ashwani,

  Thank you for letting us know about this problem.

  I'll investigate the issue you faced.

  Nevertheless, I activated the trial license for you. Form now on you can access to Pix4D Desktop (unlimited processing) and Pix4D Cloud (processing of up to 2,500 images, visualization and sharing).

  Best!

• 0
  
  Lalo Torres February 04, 2019 22:01

  I have the same problem.... Please i need your help

• 0
  
  Beata (Pix4D) February 05, 2019 11:07

  Hi Lalo,

  I can see in our system that we sent you an email to activate your Pix4D account on Mon, 04 Feb 2019 21:03:35 GMT. Could you send us a screenshot of the error you are experiencing while you want to activate the trial? You should be able to do it from the email.

  As a solution:

  1. Please go to https://cloud.pix4d.com/pro
  2. Log in.
  3. Click on your user name, in your case Lalo Torres in the top left corner.
  4. Click License Management.
  5. Click Get a free trial.

  Let me know if it resolved your issue. 

  Best

• 0
  
  Lalo Torres February 05, 2019 14:11

  Thanks Beata, now i can use the trial version

• 0
  
  Beata (Pix4D) February 05, 2019 15:06

  Lalo,

  Thank you for your help. I am happy that now the software works for you. 

  Cheers

• 0
  
  juan soro February 07, 2019 00:17

  Hi

  My name is juan Soto, and i have the same problem. I tried to creathe a trial license, but it doesnt work. My acount is asociate to the email juansotopix4d@yahoo.com

• 0
  
  Beata (Pix4D) February 07, 2019 14:25

  Hi Juan,

  The solution for you would be the same as I described above:

  1. Please go to https://cloud.pix4d.com/pro
  2. Log in.
  3. Click on your user name, in your case Juan Soto in the top left corner.
  4. Click License Management.
  5. Click Get a free trial.

  However, can you let me know why you are not able to activate your license from the email that we have sent to you? I would like to investigate this issue and solve it once for all ;-) 

  Best!

• 0
  
  luis pedro rojas muñoz February 07, 2019 19:34

  Dear Beata

  I try with your recomendation, but doesnt work.

  When i click in 

  "get a free trial", the brtowser get direct to the pricing plans.

  Can you help me with this please?

• 0
  
  Beata (Pix4D) February 08, 2019 12:07

  Hi Luis,

  Thank you for letting me know - I will work on this issue with our team.

  As for now,  I activated the trial for you. All you need to do is to close the software and open it again.

  Best!

• 0
  
  Beata (Pix4D) February 22, 2019 10:55

  Dear all,

  ENG:
  In case you are not able to activate a trial version of Pix4Dmapper, please contact Sales Department via this contact form.

  Thank you in advance.
  
  ESP:
  En caso de que no pueda activar una versión de prueba de Pix4Dmapper, comuníquese con nuestro Departamento de Ventas a través de este formulario de contacto.
  
  Lo sentimos por los inconvenientes ocasionados
  
  

  PT:
  Caso você não consiga ativar uma versão de teste do Pix4Dmapper, entre em contato com o Departamento de Vendas através deste formulário de contato.
  
  Agradeço antecipadamente

• 0
  
  Astaoui Malika June 17, 2019 14:06

  Hello! 

  I keep getting the same problem as Luis whenever I try to get a free trial and I was wondering if there is anything I can do about it .

  Hope to get an answer soon.

  Thanks.

• 1
  
  Momtanu (Pix4D) June 17, 2019 23:43

  Hi,

  As Beata mentioned in case you are not able to activate a trial version of Pix4Dmapper, please contact Sales Department via this contact form.

  They will get back to you.

• 0
  
  aeroways gis June 20, 2019 06:53

  hi,

   

  i am facing the same problem, even tried contacting the sales team but no reply from their side. can some one please help activating my trial license

  regards,

  rahul

• 0
  
  Alice (Pix4D) June 20, 2019 13:30

  Hi Rahul,

  I am aware that our colleague from Sales has already answered to you and that the issue is solved.

  Cheers

• 0
  
  Akash A July 01, 2019 10:44

  Hi,

  I am having the same issue. Activating the trial redirects me to the store instead of giving me a license. Can someone assist me with this as soon as possible. I have received no response from the sales team yet.

  Hope to hear back soon

• 0
  
  Beata (Pix4D) July 02, 2019 12:04

  Hi Akash,

  I contacted our Sales Department. They will contact you shortly. 

  Thank you for your patience so far. 

  Regards