problem while activating free trial

0

Ashwani Sharma

January 20, 2019 12:03

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when i am trying to activate the free trial of pix4d then the app store appears insted of free trial page

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9 comments

• 1
  
  Beata (Pix4D) January 21, 2019 10:28

  Hi Ashwani,

  Thank you for letting us know about this problem.

  I'll investigate the issue you faced.

  Nevertheless, I activated the trial license for you. Form now on you can access to Pix4D Desktop (unlimited processing) and Pix4D Cloud (processing of up to 2,500 images, visualization and sharing).

  Best!

• 0
  
  Lalo Torres February 04, 2019 22:01

  I have the same problem.... Please i need your help

• 0
  
  Beata (Pix4D) February 05, 2019 11:07

  Hi Lalo,

  I can see in our system that we sent you an email to activate your Pix4D account on Mon, 04 Feb 2019 21:03:35 GMT. Could you send us a screenshot of the error you are experiencing while you want to activate the trial? You should be able to do it from the email.

  As a solution:

  1. Please go to https://cloud.pix4d.com/pro
  2. Log in.
  3. Click on your user name, in your case Lalo Torres in the top left corner.
  4. Click License Management.
  5. Click Get a free trial.

  Let me know if it resolved your issue. 

  Best

• 0
  
  Lalo Torres February 05, 2019 14:11

  Thanks Beata, now i can use the trial version

• 0
  
  Beata (Pix4D) February 05, 2019 15:06

  Lalo,

  Thank you for your help. I am happy that now the software works for you. 

  Cheers

• 0
  
  juan soro February 07, 2019 00:17

  Hi

  My name is juan Soto, and i have the same problem. I tried to creathe a trial license, but it doesnt work. My acount is asociate to the email juansotopix4d@yahoo.com

• 0
  
  Beata (Pix4D) February 07, 2019 14:25

  Hi Juan,

  The solution for you would be the same as I described above:

  1. Please go to https://cloud.pix4d.com/pro
  2. Log in.
  3. Click on your user name, in your case Juan Soto in the top left corner.
  4. Click License Management.
  5. Click Get a free trial.

  However, can you let me know why you are not able to activate your license from the email that we have sent to you? I would like to investigate this issue and solve it once for all ;-) 

  Best!

• 0
  
  luis pedro rojas muñoz February 07, 2019 19:34

  Dear Beata

  I try with your recomendation, but doesnt work.

  When i click in 

  "get a free trial", the brtowser get direct to the pricing plans.

  Can you help me with this please?

• 0
  
  Beata (Pix4D) February 08, 2019 12:07

  Hi Luis,

  Thank you for letting me know - I will work on this issue with our team.

  As for now,  I activated the trial for you. All you need to do is to close the software and open it again.

  Best!