I do not see my map background

 Hello,
I have a problem with my devices, namely ASUS Zen PAd 3s and Samsung Xcover4.
We installed Pix4D on Google Play. Version 4.4.1 (build 2184). When I want to plan a mission, I do not see the map in the background, but only the gray grid. Do you have any idea what?
Thank you

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